Resident Services Coordinator for Senior Services

Boulder Housing Partners • Boulder, CO

2d

About The Position

The Resident Services Coordinator develops and implements programs and services to support and improve the quality of life for senior residents, people with disabilities, and formerly homeless residents in BHP housing communities. Reporting to the Resident Services Manager, the role assesses individual and community strengths and needs, designs services to meet those needs, provides case management to support older adults aging in place, and connects residents with service providers and community resources. Resident Services supports approximately 2,100 households across 40 housing communities, focusing on housing stability, education, economic development and mobility, health and wellness, and population-specific services.

The position coordinates individual services, develops and monitors educational, social service, health, safety, and recreation programs, and supports community building and resident leadership. It collaborates with BHP staff, property managers, community organizations, service providers, residents, and families. The role also participates in team meetings, helps develop policies and procedures, represents BHP at professional and public events, and supports the organization’s mission, values, and safety standards.

This position works primarily in an office setting and is primarily sedentary, with frequent computer and office-equipment use and regular interaction with staff and community partners. Occasional lifting and carrying of materials up to 30 pounds, short-distance walking, and brief periods of standing may be required. The hiring range is $25–$29 per hour or $52,000–$60,320 per year, depending on qualifications.

Requirements

• Bachelor’s degree and at least two years of experience in service coordination and/or human services, or equivalent.
• Knowledge of community resources and ability to foster positive relationships with community partners.
• Knowledge of and/or experience working with people with special needs, including people with disabilities, people who have experienced homelessness, and seniors.
• Knowledge of state and federal benefits, such as Medicaid, Medicare supplemental plans, Old Age Pension, Supplemental Security Income, and Social Security Disability Income.
• Demonstrated time-management and organizational skills.
• Knowledge and use of good customer-service skills.
• Ability to work independently and complete a complex workload without close supervision.
• Familiarity with computer programs such as Word, Excel, and Outlook.
• Valid Colorado driver’s license and acceptable motor vehicle record.
• Acceptable background information, including criminal history.

Nice To Haves

• Master of Social Work degree strongly preferred; a degree in gerontology, psychobiology, counseling, or a related field is also desired.
• Demonstrated ability to advocate, organize, problem-solve, and deliver results in a professional environment.
• Knowledge of community-building principles and processes.
• Knowledge of mental health.
• Bilingual in English and Spanish.

Responsibilities

• Conduct resident needs assessments and develop individual service plans.
• Provide case management, information, and assistance with applications for public benefits and entitlements; connect residents with appropriate community resources and services.
• Coordinate with BHP staff, site teams, service providers, and family members regarding resident needs and status.
• Assist property managers with lease and building community issues.
• Maintain an annual work plan, monthly program reports, and reports on outcome measures.
• Coordinate activities for interns or volunteers as assigned.
• Develop, implement, support, and monitor educational, social services, health and safety, and recreation programs for residents.
• Support community organizations in providing onsite programming and assess program needs through surveys, needs assessments, and community meetings.
• Research and develop partnerships with community service providers.
• Collaborate with BHP’s Activities Coordinator to plan and organize activities that support resident engagement and community health.
• Coordinate, publicize, and promote programs; serve on community planning boards and participate in professional organizations when appropriate.
• Conduct individual assessment interviews and community meetings to identify personal and community needs and assets and encourage resident participation in problem-solving and programming.
• Help residents create informal support networks with family and friends and encourage community contributions through volunteer opportunities.
• Promote resident communication and community building through newsletters, written announcements, educational programs, and community meetings.
• Participate in BHP team meetings to investigate and resolve community, maintenance, and resident issues.
• Work with other BHP departments to develop policies and procedures that promote resident cooperation and lease compliance.
• Represent BHP through professional organizations, meetings, and public speaking events.
• Perform related duties as assigned and maintain regular, predictable attendance.
• Demonstrate professionalism, integrity, and excellent customer service, and support BHP’s mission, values, and safety standards.

Benefits

• Medical, dental, and vision health plans.
• Retirement benefits including a PERA defined benefit plan, 401(k), and 457 plans.
• Paid life insurance.
• Employee wellness program.
• Paid long-term disability.
• 13 paid holidays per year, plus vacation and sick leave.
• Select Summer Fridays off, if applicable.
• Flexible schedules and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level