Resident Services Coordinator - Legacy North

LivCor LLC • Plano, TX

16h • $22 - $24 • Onsite

About The Position

The Resident Services Coordinator supports the overall resident experience by serving as a primary point of contact for resident inquiries, service needs, and community engagement. This role helps ensure smooth daily operations, strong resident relationships, and a positive living environment. The Resident Services position partners closely with leasing, maintenance, and onsite leadership to deliver exceptional service and support resident satisfaction and retention.

Requirements

• Experience in customer service, hospitality, resident engagement, property administration, or a related field.
• Strong verbal and written communication skills.
• Ability to multi-task and manage competing priorities in a fast-paced environment.
• Proficiency with standard office software and willingness to learn property management systems.
• Professional, friendly, and solutions-oriented customer service approach.

Nice To Haves

• Experience in property management, multifamily housing, or community services.
• Event planning, programming, or community engagement experience.
• Bilingual or multilingual communication skills.

Responsibilities

• Serve as a friendly, responsive resource for residents, addressing questions, concerns, and service issues professionally.
• Provide support during move-ins, move-outs, and renewals to ensure a seamless resident lifecycle.
• Maintain accurate communication logs and follow up on resident concerns in a timely manner.
• Assist in planning, promoting, and executing resident events, social activities, and community-building programs.
• Distribute resident communications, including newsletters, announcements, and digital updates.
• Promote amenities, services, and community resources that enhance resident experience.
• Support package management, amenity reservations, and front‑desk or lobby operations (if applicable).
• Coordinate with maintenance staff to ensure timely work order resolution and follow-up.
• Maintain resident data and service records in property management software (e.g., Yardi, RealPage, Entrata).
• Build positive relationships with residents through consistent, high-quality service.
• Identify recurring concerns or trends and escalate when necessary to onsite leadership.
• Support resident retention efforts by fostering strong engagement and satisfaction.
• Assist with preparation of resident notices, policy communications, and community updates.
• Ensure resident interactions and communications follow Fair Housing, ADA requirements, and company policies.
• Contribute to monthly reporting on resident satisfaction, engagement, and service metrics.

Benefits

• Generous PTO program
• 13 paid holidays plus 3 floating holidays and paid volunteer day
• Comprehensive, affordable medical coverage
• company-paid dental and vision coverage available to all full-time, regular associates
• 401k with exceptional employer match
• Associate Apartment Discount
• Educational Assistance Program (tuition and certifications)
• Company-paid employee assistance, mental health, and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed