Customer Service Representative (Property Management)

Capital Property Solutions•Columbus, OH

56d•$19 - $23•Onsite

About The Position

At Capital Property Solutions (CPS), our Resident Services team is the heartbeat of our operation - turning resident requests into trusted relationships. This is where strong communicators, organized problem-solvers, and customer-focused professionals thrive. We’re looking for a Resident Services Coordinator who can manage details without losing sight of the big picture, juggle a busy inbox without breaking a sweat, and turn even a frustrated caller into a satisfied one.

Requirements

High school diploma or equivalent
Professional, clear, and friendly communication style, both in writing and over the phone
Ability to stay calm and solution-focused in de-escalating customer challenges
Tech-savvy, with strong Microsoft Office skills (especially Word, Excel, and Outlook)
Attention to detail
Ability to manage multiple tasks at once
Comfortable working independently

Nice To Haves

Prior customer service experience

Responsibilities

Be the first line of communication for residents - responding to phone calls, emails, and formal requests with professionalism and care
Handle day-to-day processes like community mailers, document tracking, portal updates, and key fob management
Support property managers by processing forms, maintaining rosters, and distributing communication to residents
Enter, track, and update critical resident data to ensure accurate and timely service
Keep things running smoothly behind the scenes, from assisting with annual meeting prep to managing application paperwork
Represent CPS with confidence and compassion, even when challenges arise