Resident Services Coordinator

Erickson Senior Living • Lakewood Ranch, FL

2d • Onsite

About The Position

Join our team as a Resident Services Coordinator; in this unique opportunity, you will begin your journey as a Welcome Home Ambassador, helping to create an exceptional resident experience as new residents move into our brand-new, resort-style senior living campus, Emerson Lakes, opening in early 2027. We are seeking a dynamic, relationship-focused, and driven Resident Services Coordinator who is excited to play a pivotal role in the grand opening of one of Erickson Senior Living's most anticipated new communities in beautiful Lakewood Ranch, Florida. As a Resident Services Coordinator, you will serve as a trusted resource and advocate for residents, fostering meaningful connections and ensuring a smooth transition into community life. This role is ideal for a compassionate professional who thrives on building relationships, creating memorable experiences, and making a meaningful impact in the lives of older adults. If you're energized by the opportunity to help launch a new community and be part of a groundbreaking chapter in senior living, we'd love to hear from you. Emerson Lakes will be a premier, state-of-the-art continuing care retirement community designed to serve more than 1,500 residents across Independent Living, Assisted Living, Skilled Nursing, and Memory Care. This gated community will feature an impressive array of amenities, including multiple restaurants, a stunning outdoor swimming pool, a cutting-edge fitness center, an onsite medical center, and much more. Join us in shaping a thriving, engaging and high-quality living experience for the residents who will call Emerson Lakes home.

Requirements

• Minimum of 3 years of social work experience in a healthcare setting, preferably in senior setting.
• Knowledge of the geriatric population and dementia is preferred.
• Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.
• The Florida Agency for Health Care Administration (AHCA) requires all new hires to successfully complete and pass an extensive Level 2 background screening, which covers U.S. Federal, State and City checks (submitting fingerprints), prior to the start of employment.

Responsibilities

• Meeting with new residents prior to their move in to establish connections and build meaningful long lasting relationships.
• Responding to residents in need of psychosocial or supportive services, through direct referral or by the review of incident reports
• Conducting assessments of potential residents
• Recommending appropriate levels of residency
• Assessing and resolving issues regarding residents’ care and safety
• Developing referral networks within the community for available services
• Educating residents in the importance of Advanced Directives and completion of documents
• Leading and coordinating planning for events and activities

Benefits

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed