Resident Services Coordinator

Onni Group•Tempe, AZ

5d•Onsite

About The Position

The Resident Services Coordinator is the face person of our property management team and ensures that the overall quality of our resident’s experience meets the company’s established standards and complies with all applicable laws.

Requirements

High School Diploma or equivalent required
Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties
Excellent interpersonal, oral, and written communication skills
Excellent writing, proofreading, and editing skills

Nice To Haves

Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.
All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use.
Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.

Responsibilities

Schedules move-in and moves out inspections with residents.
Coordinates move-in orientations and conducts orientations in a way that promotes owner reputation and provides superior customer satisfaction.
Supports the Assistant Manager in rent collection, service request completion, customer service phone calls, file organization, resident communication and other administrative duties.
Organizes and manages inventory list of products used by leasing and management.
Performs any and all duties of a Leasing Coordinator as needed to the benefit of the property.
Supports the leasing team with the assistance of file checklist tasks.
Shops competitive properties
Helps plan and supports monthly resident functions
Maintains exceptional standard of leasing office, tour path, and model apartments.
Reviews unit turn requirements with supervisor prior to move-ins.
Completes final inspection of apartments prior to new move-ins and completes move-in apartment inspections with new residents.
Places move-in gifts in all units prior to the new resident moving in.
Assists current residents with lease renewal options.
Provides exceptional service to customers, vendors, and colleagues.
Promotes and participates in Company sponsored training programs
Complies with Companies policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.
Completes all training provided by the company with regards to, fair housing, marketing, leasing, customer service, etc.
Performs other duties as required