Resident Service Coordinator - Luxury High-Rise

ZRS•Sunset, TX

11d

About The Position

The Resident Service Coordinator serves as a primary point of contact for residents, handling inquiries, concerns, and service requests and conducting regular check-ins to support resident satisfaction. The role organizes resident events, encourages participation, helps resolve disputes, gathers feedback, and develops communications and retention initiatives to strengthen the resident community and improve lease renewal rates. The position also supports leasing, marketing, and property operations. Responsibilities include maintaining accurate resident, leasing, and service-request records in the property management system; preparing the leasing office, tour path, and models for showings; promoting property products and services; managing prospect follow-ups and conversions; and maintaining knowledge of the property, sister properties, and competitors. The coordinator works with the Manager on marketing strategies, budgets, revenue and expenditure goals, property activity reports, and specified rent-collection and accounting tasks.

Requirements

High school diploma or equivalent.
Exceptional computer skills, including intermediate knowledge of Microsoft Excel, Word, Adobe, and PowerPoint.
Excellent communication and leadership skills.
Excellent time-management skills, including the ability to prioritize, manage time effectively, and handle multiple projects and tasks.
Knowledge of business practices and principles.
Ability to use common sense and good judgment.
Ability to work cooperatively in a team environment.
Ability to handle multiple projects and tasks and cope with stress in a composed manner.
Ability to respect and maintain confidentiality.

Nice To Haves

College degree preferred.
Minimum one year of multifamily leasing experience preferred.

Responsibilities

Serve as the primary point of contact for residents and promptly and professionally address inquiries, concerns, and service requests.
Conduct regular resident check-ins to assess satisfaction and address issues.
Organize resident events and activities and encourage participation to foster community engagement.
Mediate and resolve resident disputes or complaints in accordance with company policies; escalate issues to the Property, General, or Regional Manager as necessary.
Develop and distribute newsletters and other resident communications.
Maintain timely and accurate records of move-ins, move-outs, leasing data, resident interactions, and service requests in the on-site property management system.
Ensure the leasing office, tour path, and models are ready for show, and evaluate the appearance of the facility.
Promote property products and services to prospects and convert phone calls to tours, tours to leases, and internet leads to tours and/or leases.
Develop and implement resident-retention initiatives, including personalized communication and feedback collection.
Ensure prospect guest cards are complete and entered in property management software, and complete follow-ups.
Gather resident feedback through surveys or informal conversations to identify opportunities to improve services and amenities.
Use property-management software and CRM tools to manage resident interactions and service requests and analyze satisfaction, retention, and leasing trends.
Maintain thorough knowledge of the property, sister properties, and competitors; conduct market research and report under-performing properties to the Manager.
Work with the Manager to minimize expenditure, maximize revenues, and adhere to budgeted cost parameters.
Assist the Manager in developing and implementing marketing strategies to increase property traffic and internet leads.
Work with the Manager on unlawful detainers, 3 Day Notices, rent collection, and accurate posting of revenue data in the accounting system, as required.
Assist the Manager in completing property activity reports.