Resident Service Coordinator

Related • New York, NY

2d • Onsite

About The Position

The Resident Service Coordinator enhances residents’ quality of life at a 144-unit affordable housing community by connecting them with essential services and fostering a supportive community. The role supports residents in maintaining independence and improving health outcomes through resident engagement, needs assessments, referrals, follow-up, and coordination with community partners.

The coordinator organizes resident activities and communications, maintains confidential resident records and service data, and prepares reporting for internal and external stakeholders. The position also helps residents navigate NYCHA Section 8 annual and interim recertification processes, advocates for access to public benefits and supportive services, and collaborates with Related Affordable Management and partner organizations. The role calls for sound judgment, professionalism, compassion, strong boundaries, and the ability to handle complex resident needs.

The position is based in Manhattan’s Chelsea neighborhood. The anticipated schedule is Tuesday through Saturday, initially 9:00 a.m. to 5:00 p.m., subject to operational and resident service needs. The anticipated hourly salary range is $30.00–$33.65, and the non-exempt position is eligible for overtime. It may also be eligible for an annual performance bonus and a comprehensive benefits package.

Requirements

• At least 2 years of experience in social service programs.
• Excellent interpersonal communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and web-based reporting systems, and ability to assist residents with online applications, digital resources, and technology-based services.
• Strong conflict resolution and de-escalation skills, with the emotional resilience to remain composed, compassionate, and assertive during challenging interactions.
• Ability to work independently, manage competing priorities, recognize when escalation is necessary, and collaborate effectively with internal teams and external partners.
• Ability to work a Tuesday–Saturday schedule, initially anticipated to be 9:00 a.m.–5:00 p.m., in Manhattan’s Chelsea neighborhood, subject to operational and resident service needs.
• Passion for delivering quality services and preserving affordable housing.
• Accountability and reliability, including ownership of projects and outcomes, precision, attention to detail, resilience, proactive problem-solving, and ongoing learning and development.
• Ability to foster collaboration and a resident-centered environment through empathy, respect, and cross-functional collaboration.

Nice To Haves

• Bachelor’s degree in social work, Psychology, Gerontology, Public Health, or a related field; relevant work experience may substitute.
• Experience working in low-income communities.
• Bilingual proficiency in Spanish, Mandarin, or Cantonese.

Responsibilities

• Provide residents with individualized assistance through scheduled office hours, proactive outreach, needs assessments, referrals, warm handoffs, and follow-up.
• Organize and promote resident activities, events, monthly calendars, and newsletters to encourage engagement and community support.
• Maintain accurate and confidential resident files, service logs, and incident reports; track needs, referrals, follow-up, and outcomes for reporting and program evaluation.
• Prepare and submit supporting files and reports for external resident service provider monthly reporting, and track service data and outcomes in the internal reporting platform.
• Liaise with internal and external stakeholders to conduct resident needs assessments, capture feedback, and facilitate referrals under the NYCHA Social Services Plan.
• Advocate for residents by addressing barriers to service delivery and coordinating referrals to public benefits and supportive services offered by government agencies and local nonprofits.
• Assist residents with NYCHA Section 8 annual and interim recertification navigation, including use of the NYCHA Self-Service Portal, scanning and uploading documents, and referrals for program-specific questions and determinations.
• Build trusting relationships with residents from diverse backgrounds, including residents who may be hesitant to engage.
• Maintain professional boundaries and use emotional resilience, conflict resolution, and de-escalation techniques; escalate sensitive or complex matters when appropriate.
• Coordinate services and programming with partner organizations, the Fulton Tenant Association board, NYCHA, and the Related Affordable Management team.

Benefits

• 19+ days of paid time off.
• Medical, vision, and dental plan options.
• Life insurance and an Employee Assistance Program.
• 401(k).
• Flexible spending account (FSA) and health savings account (HSA).
• Employer-paid life and AD&D insurance.
• Paid leave and disability programs.
• Mental health resources, including counseling.
• Fertility benefits, including surrogacy and adoption assistance.
• Paid time off to volunteer and charitable donation matching.
• Learning and training programs.
• Tuition and certification reimbursement.
• Internal advancement opportunities.
• Potential annual performance bonus.
• Potential comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Overtime pay eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed