Resident Service Coordinator

KW PROPERTY MANAGEMENT AND CONSULTING • Bay Harbor Islands, FL

8d

About The Position

The Resident Service Coordinator team member will value all residents and guests
and be committed to providing information and resources to have a meaningful
visit. This is a key employee liaison between all guests of the community and
the residents which provides exceptional customer service.

Requirements

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.
• Valid Drivers License

Nice To Haves

• Previous work experience in the in a high-rise property setting is highly desired.

Responsibilities

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
• Responsible for all documentation of Association violations –inspections as necessary – understands regulations and rules as provided by Board and PM
• Track violations for completion and documents compliance.
• Repeat inspections as necessary within time frame determined for violations compliance
• Primary contact for all non-compliance letters and follow-up to compliance or fine.
• Provide PM with all documentation requesting compliance and resolution  - For Board to make determination of fine if necessary
• Update any KWPM systems with violations documentation as directed

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED