Resident Relocation Specialist - Temporary

South Portland Housing Authority • South Portland, ME

2d • Onsite

About The Position

South Portland Housing Authority is seeking an individual with excellent project management skills; the ability to work independently and take initiative; strong attention to detail with the ability to meet deadlines; critical thinking skills; excellent customer service, interpersonal, and communication skills to join our team as a Resident Relocation Specialist. This role will assist with the occupied rehabilitation of a 100-unit affordable housing building owned and operated by the Housing Authority. The 8-story building will receive major improvements to building systems, such as elevators, as well as in-unit work, including window replacements and new air conditioning and heating. Residents will not be required to move from their units but will need to temporarily relocate to the community room while work is performed in their individual units. This position is responsible for overseeing daily on-site relocation tasks while collaborating closely with residents to prepare for and assist with all required relocation activities. The Resident Relocation Specialist also communicates regularly with the leasing and development team and coordinates with contractors to support a smooth, timely relocation process.

Requirements

• Bachelor's degree preferred
• 2-4 years' experience in relocation services, leasing, project management, social services or similar field
• Critical thinking skills and capacity to manage stressful situations
• Experience working with diverse populations and ability to communicate with stakeholder groups, staff and residents
• Proficient with Microsoft Office Suite including Excel
• Possess a valid Maine Driver's license and clean driving record
• Ability to work a flexible daily schedule Monday through Friday
• Ability to climb stairs
• Ability to be on foot for extended periods

Responsibilities

• Serving as a primary point of contact for residents throughout the relocation process
• Explaining relocation timelines
• Coordinating with internal teams, property management, vendors, and community partners to support resident needs
• Maintaining accurate case notes, and activity logs
• Scheduling and conducting resident meetings
• Outreach
• Connecting residents with social service agencies and providers and help facilitate referrals
• Traveling locally to meet residents and attend community and provider appointments as needed
• Overseeing daily on-site relocation tasks
• Collaborating closely with residents to prepare for and assist with all required relocation activities
• Communicating regularly with the leasing and development team
• Coordinating with contractors to support a smooth, timely relocation process

Benefits

• 100% employer-paid health and dental insurance
• Short- and long-term disability coverage
• Life insurance
• Choice between a 7% retirement match or participation in the Maine State Retirement System pension plan
• Generous paid time off
• Completion bonus for this important project, which can be negotiated as part of the overall compensation and benefits package

What This Job Offers

• Career Level: Mid Level