Resident Relocation Coordinator - (Salisbury, MD)

Housing Opportunities Unlimited•Salisbury, MD

21h•Onsite

About The Position

The Resident Relocation Coordinator is a key member of the Relocation team, responsible for overseeing daily relocation tasks at multiple sites. This role involves working closely with residents to prepare and assist them with all required relocation activities, communicating with clients, managing third-party vendors (cleaners, movers, pest control), and performing data collection and tracking. A positive attitude and a solutions-based approach are essential. The position represents HOU at company events and contributes to the company's mission and reputation. The role requires working Tuesday-Saturday.

Requirements

Bachelor's Degree is preferred.
Experience in relocation services, social services, customer service, or similar fields is preferred.
Ability to provide verbal interpretation and written translations if the resident population requires communication in specific languages.
Excellent customer service, interpersonal, verbal, and written communication skills.
Ability to work with diverse populations and communicate effectively with various stakeholder groups.
Ability to multitask, prioritize responsibilities, and work under strict time constraints.
Ability to lift up to 20 lbs, work in adverse weather conditions, and stand for extended periods.
Ability to walk up to 4 miles per day and ascend up to four flights of stairs at a time.
Self-directed and able to work independently.
Propensity to learn and take on more tasks or responsibilities.
Knowledge of Microsoft Office and Google Suite, as well as database applications.
Creative problem-solver.
Excellent organizational skills.
Must be able to pass a pre-employment criminal background screen.
High degree of empathy.
Organized and detail-oriented with the ability to prioritize multiple requests.
Flexibility and adaptability.
Ability to maintain a calm atmosphere under pressure and stressful situations.
Willingness to learn and receive feedback.
Diversity and cultural competency are highly valued.

Responsibilities

Conduct site setup activities, including office arrangement, relocation file organization, vendor identification, and off-site relocation unit setup.
Survey residents to understand their relocation needs and preferences.
Inventory tenant belongings and furniture, noting large items, infestations, clutter, and hoarding issues.
Participate in and facilitate resident and community meetings and drop-in sessions to discuss the relocation process and resident rights and benefits.
Prepare and distribute notices to affected households regarding the relocation program and ensure proof of resident receipt.
Provide relocation counseling and assistance in compliance with applicable Federal, State, or local regulations.
Implement relocation policies as outlined in the approved relocation plan.
Serve as a liaison between HOU, property management, clients, and residents.
Provide weekly and monthly reports to clients, the project manager, and the development team.
Update and maintain relocation files, database, lottery list, and relocation tracking reports.
Create agendas for weekly relocation meetings, take minutes, and distribute them within 48 hours.
Conduct pre-inspections of units to ensure they meet decent, safe, and sanitary requirements before offering them as comparable relocation units.
Notify residents of move-in dates and provide ongoing support to ensure they are prepared.
Check in with residents 30 days before moving, follow up weekly three weeks prior, and conduct final check-ins 72, 48, and 24 hours before the move.
Provide packing supplies, tips, demonstrations, and assistance if needed.
Assist with utility disconnection/reconnection and completion of change of address forms.
Schedule, coordinate, and supervise moves and other move-related tasks, including pest inspection and unit turnover.
Work with construction, property management, development, and moving contractors to ensure residents vacate units per schedule, surrender keys, and units are secured.
Implement procedures for minimizing resident property damage, including inventorying furniture and taking photos/videos.
Serve as the initial point of contact for resident claims of damage or loss and liaise between residents and moving companies for claim resolution.
Interface with residents' families, friends, or social services providers to ensure seamless service delivery and address relocation challenges.
Serve as an HOU representative to local, state, federal housing agencies, and community groups.
Participate in weekly supervision and scheduled site meetings with the Project Manager/Assistant Project Manager.
Ensure relocation files contain required documentation and the data-tracking system is updated regularly.
Complete all tasks identified in the site work plan and perform other duties as assigned.