Resident Relations Supervisor- MIRA

Action Property Management • San Francisco, CA

22h • Onsite

About The Position

Action Property Management, a leader in community management with a legacy spanning four decades, is seeking a full-time Resident Relations Supervisor to join their team at MIRA, a luxury association in San Francisco. The Resident Relations Supervisor is crucial for the smooth operation of the front desk, involving supervision of front desk staff, maintaining high customer service standards, and ensuring efficient property operations. The ideal candidate is organized, proactive, and dedicated to providing an exceptional experience for residents, guests, and clients.

Requirements

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• Minimum of 2 years of experience in customer service, hospitality, property management.
• Experience supervising and leading teams required.
• Strong communication, interpersonal skills, and problem-solving skills.
• Flexibility to work weekends, holidays, or extended hours as needed.

Responsibilities

• Lead, mentor, and support the front desk team to ensure consistent high-quality service.
• Schedule and oversee front desk shifts, always ensuring appropriate coverage.
• Conduct training sessions for new front desk staff and provide ongoing development opportunities.
• Serve as the primary point of contact for escalated resident or guest concerns, resolving issues promptly and professionally.
• Foster a welcoming and professional environment for all visitors and residents.
• Monitor and enforce adherence to company policies, procedures, and standards at the front desk.
• Coordinate with other departments to ensure seamless property operations.
• Manage and track front desk supplies and ensure the area is organized and well-maintained.
• Maintain accurate records, logs, and reports related to front desk activities.
• Assist in preparing weekly and monthly operational reports for the General Manager.
• Manage key distribution and ensure proper security protocols are followed.
• Act as a liaison between the front desk team and management.
• Participate in staff meetings and provide feedback and updates on front desk operations.

Benefits

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
• Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed