Resident Relations Supervisor- MIRA

Action Property Management•San Francisco, CA

2d•Onsite

About The Position

Action Property Management, the leader in community management, is seeking a full-time Resident Relations Supervisor to join our team at our luxury association, MIRA, located in San Francisco. The Resident Relations Supervisor plays a pivotal role in ensuring the smooth operation of the front desk. This role involves supervising front desk staff, maintaining high standards of customer service, and ensuring efficient property operations. The ideal candidate is organized, proactive, and dedicated to providing an exceptional experience for residents, guests, and clients.

Requirements

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
Minimum of 2 years of experience in customer service, hospitality, property management.
Experience supervising and leading teams required.
Strong communication, interpersonal skills, and problem-solving skills.
Flexibility to work weekends, holidays, or extended hours as needed.

Responsibilities

Lead, mentor, and support the front desk team to ensure consistent high-quality service.
Schedule and oversee front desk shifts, always ensuring appropriate coverage.
Conduct training sessions for new front desk staff and provide ongoing development opportunities.
Serve as the primary point of contact for escalated resident or guest concerns, resolving issues promptly and professionally.
Foster a welcoming and professional environment for all visitors and residents.
Monitor and enforce adherence to company policies, procedures, and standards at the front desk.
Coordinate with other departments to ensure seamless property operations.
Manage and track front desk supplies and ensure the area is organized and well-maintained.
Maintain accurate records, logs, and reports related to front desk activities.
Assist in preparing weekly and monthly operational reports for the General Manager.
Manage key distribution and ensure proper security protocols are followed.
Act as a liaison between the front desk team and management.
Participate in staff meetings and provide feedback and updates on front desk operations.