Resident Relations Consultant

About Northland•Austin, TX

2d•Onsite

About The Position

This position is responsible for providing the highest level of service and support to the Leasing Office’s prospects, vendors, and residents. The role involves answering, prioritizing, and directing incoming phone calls in a courteous and professional manner. It also includes organizing and managing daily work orders, filing, parking assignments, resident auto placards, and overall administrative responsibilities of the leasing office. Key duties include answering and screening calls, greeting and assisting visitors, scheduling appointments, taking and inputting resident work order requests into CRM software, ensuring work order completion, assisting the maintenance department with vendor services, organizing and assigning parking spaces, calling residents about renewals and preparing paperwork, planning and organizing resident events, assisting in maintaining community amenity spaces, conducting weekly/monthly community inspections, and completing resident transfers.

Requirements

At least one year of previous experience in property management, hospitality, customer service or a related field is required.
The ability to multitask and manage time effectively while adhering to certain deadlines.
Strong communication skills and the ability to work collaboratively with staff, residents, and vendors.
Must be able to stand, walk, and/or sit for extended periods of time, climb, bend, and squat.
Must be able to occasionally push, pull, lift, and carry weights up to 50 pounds.
Must be able to work inside and outside in all weather conditions.

Responsibilities

Answers, prioritizes, and directs incoming phone calls in a courteous and professional manner.
Organizes and manages daily work orders, filing, parking assignments, resident auto placards and overall administrative responsibilities of the leasing office.
Answer, screen, and direct incoming calls.
Greet and assist visitors to the Leasing Office and schedule appointments as needed.
Take resident work order requests and input them into the CRM Software.
Ensure completion of finalized work orders with the residents and the maintenance team.
Assist maintenance department with vendor services including scheduling services with residents.
Organizes and assign parking spaces to residents and issue automobile placards.
Responsible for calling residents regarding upcoming renewals and preparing all renewal paperwork accurately.
Plan and organize resident events.
Assist in maintaining community amenity spaces.
Weekly/Monthly community inspections.
Complete resident transfers including inspection units and touring new apartments for onsite transfers.