Experienced Resident Relations
About The Position
The REMM Group is a fast-growing property management company with a teamwork environment. We are seeking a full-time on-site resident relations specialist to support two apartment communities in Huntington Beach, CA. This opportunity offers a 75% discount on rent for on-site living! We are seeking someone with experience in multifamily leasing, a sales-driven, customer-service-oriented approach, and a passion for building relationships. Our resident relations specialist brings positive energy to each office and is willing to resolve issues quickly and efficiently. They listen carefully to identify your prospects' needs and confidently recommend solutions. We offer a positive work environment, great work-life balance, competitive pay, and opportunities to continue career advancement. Competitive leasing bonuses are available! Must Work Weekends. Working schedule: Tuesday - Saturday
Requirements
- Previous apartment leasing experience is required.
- Must possess and maintain reliable transportation.
- Minimum of three (3) years of experience in property management operations.
- Operational skills, including budget, sales, and marketing.
- Excellent attention to detail and multitasking skills.
- Proficient with MS Office and Outlook with competent general computer skills
- Must have excellent customer service
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Must live onsite
Nice To Haves
- Proficiency with Yardi and RentCafe software is preferred.
Responsibilities
- Responsible for all leasing efforts including conducting property tours and assisting prospective tenants in finding their ideal apartment home
- Maintain accurate records of leasing activities using Yardi and RentCafe software.
- Respond to inquiries via phone, email, and in-person, providing exceptional customer service, including assisting residents with service requests.
- Contribute towards marketing and leasing plans to maximize traffic and rental closing performance.
- Maintain constant knowledge of market conditions that could adversely affect community performance and remain competitive in pricing and incentives in the surrounding communities.
- Demonstrating significant initiative, discretion, personal awareness, professionalism, integrity, independent judgment, and exercise confidence and confidentiality in all areas of performance.
- Communicating with residents, including maintenance requests, resident relations, community activities, community procedures, move-out security deposit allocations, and conflict resolution.
Benefits
- 75% discount on rent for on-site living
- Competitive salary and commission structure.
- Opportunities for career growth and advancement in the property management industry.
- Work with a supportive team in a dynamic and fast-paced environment.
- Paid and Sick Time Off
- Holiday Pay
- Employee Assistance Programs
- Medical, Dental, and Vision Insurance
- 401K
- Life Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
