Resident Relations Associate- MIRA

Action Property Management • San Francisco, CA

1d • Onsite

About The Position

Action Property Management is seeking a service-driven Resident Relations Associate to join their onsite team at the luxury high-rise community, MIRA, located in San Francisco. This role focuses on enhancing the resident experience by providing warm, attentive, and personalized service with exceptional follow-through. As the primary point of contact, the Associate will support daily front-of-house operations, assist residents and guests, professionally resolve inquiries, and contribute to a welcoming, community-focused environment. This position is ideal for individuals who excel in a hospitality-centric setting and take pride in creating memorable interactions.

Requirements

• Must be at least 18 years of age
• Successfully pass a pre-employment background check and drug screening
• Minimum of a High School Diploma or equivalent required
• At least 6 months of customer service experience

Nice To Haves

• Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls
• Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents

Benefits

• Comprehensive health benefits and paid time off package for qualifying employees
• Exclusive employee discounts through ADP Marketplace
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members
• Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED