Resident Relations Specialist
AIR Communities•Denver, CO
•Onsite
About The Position
We are hiring a Resident Relations Specialist to join our centralized operations support team in the Denver Tech Center, CO. This team member will be responsible for managing the resident renewal and notice to vacate processes as well as assisting the onsite teams with additional administrative tasks revolving around current residents.
Requirements
- 1-3 years of customer service or administrative experience (retail, hospitality, etc.)
- Enjoys helping customers in a fast-paced environment
- Superior attention to detail
- Ability to quickly learn and utilize multiple software applications and data entry systems
- Dependable and proven ability to work independently
- Advanced written and oral communication skills
- Intermediate to advanced skillset with Microsoft Office Suite
Nice To Haves
- Property management experience a plus
Responsibilities
- Support residents and community teams during the renewal process by generating and sending renewal offers, creating renewal lease documents, entering Notice to Vacate documents, and finalizing paperwork.
- Provide support to community managers by taking current resident calls and completing tasks that are delivered through centralized email boxes.
- Communicate with team members and residents, to ensure all post move out processes are followed correctly.
- Provide system administration support to ensure accurate record keeping and investigate and resolve inaccuracies per Operations Manual requirements.
Benefits
- Paid time off including vacation, sick time, and 14 holidays.
- Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
- 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
- 401(k) plan with up to 6% employer contribution.
- Paid parental leave of up to 16 weeks.
- Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
- 15 hours of paid time annually for community service.
- Commuter benefits and pet insurance.
- Consumer discounts on various products and services.
- Opportunities for ongoing professional development, leadership training, and career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
