Resident Relations Specialist- Lumina
About The Position
Action Property Management is seeking a service-driven Resident Relations Specialist to join their on-site team at the luxury high-rise community, Lumina, located in San Francisco. This role focuses on elevating the resident experience by providing warm, attentive, and personalized service with exceptional follow-through. As the first point of contact, the specialist will support daily front-of-house operations, assist residents and guests, resolve inquiries professionally, and help cultivate a welcoming, community-focused environment. This is an ideal opportunity for individuals who thrive in a hospitality-centric setting and take pride in creating memorable interactions.
Requirements
- Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
- Minimum of a High School Diploma or equivalent
- At least 6 months of customer service experience
Nice To Haves
- Hospitality, luxury retail or fine dining experience is preferred
- Hospitality Management college students or recent graduates are highly desired
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
Responsibilities
- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
- Maintain the appearance of the front desk area, lobby, and main elevators
- Monitor lobby activity and maintain access control
- Provide concierge services
- Complete Daily Activity Report
- Answer and direct incoming phone calls
- Receive and distribute resident parcels
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents
Benefits
- Comprehensive health benefits and paid time off package for qualifying employees
- Exclusive employee discounts through ADP Marketplace
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members
- Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
