Community Administrator- Lumina

Action Property Management•San Francisco, CA

1d•Onsite

About The Position

Action Property Management, with a legacy spanning four decades, is the largest privately owned HOA management company in the West, serving over 300 communities. The company was founded in 1984 with a vision to elevate ethical and professional standards in the HOA industry, driven by core values of excellence, innovation, and care for people. The Community Administrator supports the assigned Manager in the daily operations of the association. This role involves serving as a liaison for resident services, overseeing administrative functions, and assisting in supervising front desk and access control staff. The position is crucial for ensuring efficient office operations, supporting community engagement efforts, and helping maintain compliance and service standards.

Requirements

Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening.
Must have a minimum of a High School Diploma or equivalent.
Strong organizational and communication skills.
Proficiency in Microsoft Office and comfort with internal systems (SharePoint, community platforms).
Ability to multitask, resolve conflicts, and provide excellent customer service.

Nice To Haves

Bachelor's Degree preferred.
A minimum of 2 years of related experience in property management, hospitality, or similar field preferred.

Responsibilities

Manage office operations including phones, correspondence, scheduling.
Process all new owner and tenant move-ins and move-outs.
Collect move-in and move-out fees and work closely with the loading dock supervisor to schedule and coordinate resident move dates
Maintain vendor files, contracts, insurance certifications, and association records.
Draft and distribute community communications, email blasts, and notices.
Prepare and distribute a weekly move-in and move-out report to staff and the Board.
Provide vehicle registration forms to the valet team for processing resident vehicles.
Assist residents with the Architectural Application (sending out initial application to residents along with supporting docs) including collecting required documentation.
Attend committee meetings.
Communicate with homeowners on application status and manage related documentation.
Schedule inspections and track architectural deposits/refunds.
Process service-related payments, invoices, and amenity rentals.
Generate work orders.
Maintain updated staff and resident contact lists.
Maintain a log of service repairs, coordinate inspection dates with the engineering team.
Other duties the General Manager may see fit

Benefits

Comprehensive health benefits and paid time off package for qualifying employees
On-going hospitality and property management training
Opportunities for career growth and advancement
Values driven company culture promoting team work and excellence
Competitive pay
Medical insurance
Dental insurance
Vision insurance
Pet insurance
401(k) with company match
Life and disability support for qualifying team members
Generous paid time off, including vacation hours, sick time, and company-observed holidays
Investment in the infrastructure, technology, training, and tools you need to excel in your role