Resident Relations Manager

Continental Properties

1d•Onsite

About The Position

Continental Properties is seeking an enthusiastic and customer-centric Resident Relations Manager for their Lost Creek at Lakewood Ranch residential apartment community in Bradenton, FL. This role is pivotal in leading the successful operations of the community, encompassing responsibilities related to business operations, resident satisfaction, leasing activity, financial reporting, rent collection, renewals, and marketing. The Resident Relations Manager will report directly to the Community Manager of the property.

Requirements

Two plus years of apartment leasing experience required
Experience with Fair Housing Regulations and experience managing delinquencies
An unmatched commitment to customer service
Ability to work overtime and a non-traditional schedule including evenings, weekends, and holidays
Individuals will perform a combination of sedentary desk work and touring the community for a period of 8 hours
Ability to use a computer, telephone and other office equipment to perform tasks

Nice To Haves

Resident relations manager experience desired

Responsibilities

Manage accounting and financial matters, e.g., collecting rent, posting payments, processing final account statements, updating monthly financial statements, and managing delinquencies
Meet with current and prospective residents to address issues
Help increase resident renewal rates and organize resident events

Benefits

Tools, training, and opportunities for a meaningful career with long-term growth potential
Paid professional memberships, certifications, and tuition reimbursement
Comprehensive mental health support including 8-free counseling sessions per year and access to additional wellness resources
Generous vacation time
9-paid holidays
4 company-paid half-days during designated months
Informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture
Commitment to evolving a culture where team members feel a sense of belongingness each day through the Continental IDEA (Inclusion, Diversity, Equity, & Allies) and Business Resource Groups
Discount on on-site apartments
Performance incentive programs, from additional earning potential on new leases and renewals to quarterly and year-end bonuses based on community performance
Comprehensive benefits package, including Medical, Dental, and Vision Plans
Flexible spending accounts
401(k) with company match
Company-paid life and disability insurance
6-weeks paid parental leave
Family-forming & fertility resources (up to 12-weeks leave for birth mothers)