Experienced Resident Relations

The REMM Group•Huntington Beach, CA

3d•$18•Onsite

About The Position

Are you a dynamic leasing or assistant manager looking to apply your prior experiences to an exciting and rewarding opportunity? Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? Are you organized, detail-oriented, and possess a passion for the property management industry? If so, we want to hear from you! Come join one of the fastest-growing privately held companies in the real estate management industry and enjoy a work-life balance in a fun, team-oriented environment. The REMM Group is seeking a strategic and talented on-site resident relations for a beautiful property in the heart of Huntington Beach, CA. Our resident relations supports the property manager in overseeing the community's overall operations and maintaining its physical assets and financial performance. This role is essential in maintaining high occupancy levels, maximizing market rents, and ensuring resident satisfaction through effective leasing, marketing, and administrative efforts. Must have previous multi-family and rent collection experience, excellent communication, and organizational skills. They must also demonstrate strong leadership qualities and be able to effectively manage, mentor, and motivate the team. Must have Yardi experience. The work schedule is Tuesday to Saturday. A partial rental discount is available.

Requirements

Minimum of two (2) years of experience in multifamily property management or related business operations.
Operational skills, including budget, sales, and marketing.
Minimum of three (3) years of supervisory experience in property management or related business operations.
Proficiency with Yardi and RentCafe software is required.
Must possess reliable transportation.
Excellent customer service skills with the ability to build rapport and resolve tenant concerns effectively.
Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.

Responsibilities

Assisting the Business Manager with the management of the assigned community by fulfilling all aspects of property operations, including lease administration, rent collection, move-in/move-out processes, and administrative responsibilities as established by the Business Manager and The REMM Group.
Manage tenant relations by addressing inquiries, resolving maintenance requests, and enforcing lease policies in a professional and courteous manner.
Conduct property tours, screen potential tenants, and process rental applications using Yardi Voyager or RentCafe.
Maintain accurate and up-to-date resident records and financial reports using property management software.
Coordinate with vendors and service providers to ensure the timely completion of maintenance requests.
Perform routine property inspections and report any maintenance needs.
Market vacant units and contribute to developing and implementing marketing strategies.
Provides leadership to the team with a focus on strong team development.
Promotes client satisfaction and retention.
Ensures that the community meets the established operational, financial, and business performance goals.
Ensures that the appearance and physical aspects of the properties meet the company's established standards.
Demonstrate initiative, personal awareness, professionalism, integrity, independent judgment, and exercise confidence and confidentiality in all areas of performance.
Maintain constant knowledge of market conditions that could adversely affect community performance.
Implement marketing and leasing plans to drive traffic and improve rental performance.
Establish and build relationships with competitors, vendors, local businesses, and residents to generate referrals and promote the community.
Collecting and depositing outstanding monies due to the community in a secure and timely manner.
Process pay-or-quit notices, contact residents regarding delinquencies, and prepare/submit files to the legal department.
May be required to represent the organization as an agent for the owner in court-related matters.

Benefits

Competitive Pay and Commission Structure.
Rental discount
Comprehensive Medical, Dental, and Vision Insurance
PTO and Sick Time Off
Holiday Pay
401K Benefits
Group Life, Long-Term, and Short-Term Disability Insurance. We provide up to $50,000 of coverage
Opportunity for growth and advancement within a thriving company
Work-Life Balance
Referral Bonuses. We provide a $500 bonus for hires made through employee referrals.
Additional Perks. Including corporate shopping discounts, appliance discounts, and lifestyle discounts