Resident Relations Specialist

Burkentine and Sons Builders Inc•Penn Township, PA

97d

About The Position

The Resident Relations Specialist supports residents and the property management team by handling resident requests, complaints, service communications, and related records. The role also assists with leasing, resident events, property inspections, reporting, move-ins and move-outs, and utility billing correspondence. The specialist must conduct business in accordance with company policies and procedures and applicable housing laws, including Fair Housing, ADA, and the Fair Credit Reporting Act.

Requirements

Minimum of a high school degree.
Excellent written and verbal communication skills for effective communication with residents, employees, peers, vendors, and owners.
Ability to complete paperwork professionally, accurately, and in a timely manner.

Nice To Haves

Prior leasing experience.
Experience with MS Word, MS Excel, MS Outlook, One Site, and related software.
Understanding of landlord/tenant laws and their application.
Familiarity with state-specific leases and addenda and with Fair Housing/ADA regulations and their application.

Responsibilities

Conduct business according to company policies and procedures and applicable federal, state, and local laws pertaining to multifamily housing.
Implement and enforce policies and procedures in the Burkentine Policy and Procedures Manual.
Greet and professionally screen incoming residents and visitors, notify the appropriate person of their arrival, or handle their requests.
Respond to and resolve resident complaints and requests; refer complaints as needed and notify residents of resolutions within 24 hours.
Follow up with residents within 24 hours regarding renewals, work orders, complaints, and concerns.
Enter and close work orders in the property management software.
Record all resident correspondence.
Communicate with residents about service requests and scheduled work, including parts orders and outside contractors’ scheduled times.
Process notices to vacate and assist residents with lease breaks and in-house transfers.
Occasionally place orders or pick up parts from local vendors.
Maintain records and logbooks.
Provide additional assistance to the leasing department or management team, including showing a model home when leasing staff are absent or busy.
Organize monthly resident events with management team direction and approval.
Transfer resident calls requiring manager assistance to the Assistant Community Manager or Community Manager.
Greet prospects while standing, with a warm smile and friendly handshake.
Complete paperwork professionally, accurately, and promptly.
Inspect the property regularly and report deficiencies to the Community Manager.
Assist the Assistant Community Manager with daily and weekly reports, resident communications, move-ins and move-outs, and office supply inventory.
Assist with sending utility bills and resident correspondence.