Resident Relations Specialist - Preston Reserve

AIR Communities • Cary, NC

5d • $21 - $22 • Onsite

About The Position

We are hiring a Resident Relations Specialist to work onsite at our apartment community Preston Reserve in Cary, NC. As a Resident Relations Specialist, you will play a key role in the resident experience, focusing on lease renewals, resident retention, and delivering exceptional customer service. This position is ideal for a customer-focused professional who enjoys building relationships, solving problems, and creating positive experiences for residents throughout their residency.

Requirements

• 2+ years of customer service experience in a fast-paced environment such as property management, hospitality, retail, restaurant, or sales.
• Proven ability to build relationships, resolve concerns, and deliver exceptional customer service.
• Experience meeting goals and managing multiple priorities while maintaining attention to detail.
• Strong verbal and written communication skills.
• Flexible schedule with availability to work during office hours, including weekends as needed.
• Reliable transportation.
• Proficient in reading, writing, and speaking English.

Nice To Haves

• Customer-focused and committed to delivering an exceptional resident experience.
• Goal-driven with a strong focus on resident retention and relationship building.
• Adaptable in a fast-paced environment with changing priorities.
• Strong problem-solver who approaches challenges with professionalism and empathy.
• Collaborative team player with a positive, solution-oriented mindset.

Responsibilities

• Manage the resident lease renewal process, including communicating renewal options and finalizing renewal agreements with residents.
• Support resident retention efforts by building strong resident relationships and delivering exceptional customer service.
• Respond to and resolve resident concerns, complaints, and service-related issues while coordinating with appropriate team members as needed.
• Assist residents throughout their lifecycle, including move-ins, move-outs, transfers, rent payments, and general account inquiries.
• Enter and monitor service requests and provide updates regarding work order status.
• Communicate community updates, policies, and important information to residents.
• Coordinate resident events and engagement activities.
• Support overall community operations, including policy compliance, package management, vehicle and pet registrations, and other resident needs.

Benefits

• Competitive compensation and benefits package designed to reward performance and support your success
• Expected base pay of $21.00 - $22.00 per hour + Monthly Lease Renewal Commissions
• 25% Rent Discount at any AIR community
• Option to live onsite with zero commute or at a nearby AIR community
• Possible Extended Time Off (depending on business need) to enjoy a Winter Break after peak season has ended
• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed