Resident Relations Specialist - Preston Reserve

AIR Communities•Cary, NC

5d•Onsite

About The Position

AIR Communities is hiring an onsite Resident Relations Specialist for Preston Reserve, an apartment community in Cary, North Carolina. The position focuses on lease renewals, resident retention, and providing exceptional customer service throughout residents’ time in the community. The specialist builds relationships, resolves concerns, assists residents with account and service matters, and supports community operations and resident engagement.

Requirements

At least 2 years of customer service experience in a fast-paced environment, such as property management, hospitality, retail, restaurant, or sales.
Proven ability to build relationships, resolve concerns, and deliver exceptional customer service.
Experience meeting goals and managing multiple priorities while maintaining attention to detail.
Strong verbal and written communication skills.
Flexible schedule and availability to work during office hours, including weekends as needed.
Reliable transportation.
Proficient in reading, writing, and speaking English.
Customer-focused and committed to delivering an exceptional resident experience.
Goal-driven, with a strong focus on resident retention and relationship building.
Adaptable in a fast-paced environment with changing priorities.
Able to approach challenges with professionalism and empathy.
Collaborative team player with a positive, solution-oriented mindset.

Responsibilities

Manage the resident lease renewal process, including communicating renewal options and finalizing renewal agreements.
Support resident retention by building strong resident relationships and delivering exceptional customer service.
Respond to and resolve resident concerns, complaints, and service-related issues, coordinating with appropriate team members as needed.
Assist residents with move-ins, move-outs, transfers, rent payments, and general account inquiries.
Enter and monitor service requests and provide updates on work order status.
Communicate community updates, policies, and important information to residents.
Coordinate resident events and engagement activities.
Support community operations, including policy compliance, package management, vehicle and pet registrations, and other resident needs.

Benefits

Expected base pay of $21.00–$22.00 per hour plus monthly lease renewal commissions.
25% rent discount at any AIR community.
Possible extended time off for a winter break after peak season, depending on business need; benefits, including the rent discount, continue during the unpaid break.
Paid time off, including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Short- and long-term disability paid by the company.
401(k) plan with employer contribution.
Paid parental leave of up to 16 weeks.
Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid community service time annually.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Ongoing professional development, leadership training, and career growth opportunities.