Resident Relations Specialist - Preston Reserve
About The Position
AIR Communities is hiring an onsite Resident Relations Specialist at Preston Reserve, an apartment community in Cary, North Carolina. The role focuses on lease renewals, resident retention, relationship building, and providing exceptional customer service throughout residents’ time in the community. The specialist also supports daily community operations and coordinates with other team members to address resident needs. The expected base pay is $21.00–$22.00 per hour, plus monthly lease renewal commissions. The role offers a 25% rent discount at AIR communities and may include an extended unpaid winter break after peak season, depending on business needs; benefits, including the rent discount, continue during that break.
Requirements
- At least 2 years of customer service experience in a fast-paced environment, such as property management, hospitality, retail, restaurant, or sales.
- Ability to build relationships, resolve concerns, and deliver exceptional customer service.
- Experience meeting goals and managing multiple priorities while maintaining attention to detail.
- Strong verbal and written communication skills.
- Flexible schedule with availability during office hours, including weekends as needed.
- Reliable transportation.
- Proficient in reading, writing, and speaking English.
Responsibilities
- Manage the resident lease renewal process, communicate renewal options, and finalize renewal agreements.
- Support resident retention by building strong relationships and delivering exceptional customer service.
- Respond to and resolve resident concerns, complaints, and service-related issues, coordinating with appropriate team members as needed.
- Assist residents with move-ins, move-outs, transfers, rent payments, and general account inquiries.
- Enter and monitor service requests and update residents on work order status.
- Communicate community updates, policies, and important information to residents.
- Coordinate resident events and engagement activities.
- Support community operations, including policy compliance, package management, vehicle and pet registrations, and other resident needs.
Benefits
- Paid time off, including vacation and sick time, and 14 holidays.
- Medical, dental, vision, and life insurance options.
- Health savings and flexible spending account plans.
- Short- and long-term disability paid by the company.
- 25% rent discount at any AIR community, subject to application and exclusions.
- 401(k) plan with employer contribution.
- Paid parental leave of up to 16 weeks.
- Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.
- 15 hours of paid community service time annually.
- Commuter benefits.
- Pet insurance.
- Consumer discounts on various products and services.
- Ongoing professional development, leadership training, and career growth opportunities.
- Monthly lease renewal commissions.
- Possible extended unpaid winter break after peak season, depending on business need, with benefits including the rent discount continuing during the break.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
