Resident Relations Specialist- Lumina

Action Property Management • San Francisco, CA

5d • Onsite

About The Position

Action Property Management is seeking a service-driven Resident Relations Specialist for its on-site team at Lumina, a luxury high-rise community in San Francisco. The role focuses on elevating the resident experience through warm, attentive, personalized service and exceptional follow-through. As a first point of contact, the specialist supports daily front-of-house operations, assists residents and guests, resolves inquiries professionally, and helps foster a welcoming, community-focused environment.

The schedule is 6:30 AM–3:00 PM, Friday through Tuesday. Compensation is $22.00–$24.00 per hour. Applicants must be at least 18 years old and successfully pass a pre-employment background check and drug screening. A high school diploma or equivalent and at least six months of customer service experience are required.

Requirements

• Must be at least 18 years of age.
• Must successfully pass a pre-employment background check and drug screening.
• High school diploma or equivalent.
• At least six months of customer service experience.
• Polished and professional appearance and demeanor.
• Upbeat, positive team-player attitude.
• Strong judgment and a solutions-oriented approach.
• Proactive customer service approach.

Nice To Haves

• Hospitality, luxury retail, or fine dining experience.
• Hospitality Management college students or recent graduates are highly desired.

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional five-star customer service and working toward 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete the Daily Activity Report.
• Answer and direct incoming phone calls.
• Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association’s governing documents.

Benefits

• Comprehensive health benefits for qualifying employees.
• Paid time off for qualifying employees, including vacation hours, sick time, and company-observed holidays.
• Employee discounts through ADP Marketplace.
• Ongoing hospitality and property management training.
• Opportunities for career growth and advancement.
• Medical, dental, and vision coverage for qualifying team members.
• Pet insurance.
• 401(k) with company match.
• Life and disability support for qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED