Overnight Resident Relations Specialist - Lumina

Action Property Management • San Francisco, CA

4d • Onsite

About The Position

Action Property Management is seeking a service-driven Overnight Resident Relations Specialist for its on-site team at Lumina, a luxury high-rise community in San Francisco. The role focuses on elevating the resident experience through warm, attentive, personalized service and reliable follow-through. As a first point of contact, the specialist supports front-of-house operations, assists residents and guests, handles inquiries professionally, and helps create a welcoming, community-focused environment. The schedule is 10:30 PM to 7:00 AM, Saturday through Wednesday. Compensation is $24.00–$25.00 per hour.

Requirements

• Be at least 18 years of age.
• Successfully pass a pre-employment background check and drug screening.
• Have a high school diploma or equivalent.
• Have at least 6 months of customer service experience.
• Have a polished and professional appearance and demeanor.
• Have an upbeat, positive, team-player attitude.
• Demonstrate strong judgment and a solutions-oriented approach.
• Take a proactive approach to customer service.

Nice To Haves

• Hospitality, luxury retail, or fine dining experience is preferred.
• Hospitality Management college students or recent graduates are highly desired.

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and seeking 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete the Daily Activity Report.
• Answer and direct incoming phone calls.
• Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association's governing documents.

Benefits

• Comprehensive health benefits and paid time off package for qualifying employees.
• Exclusive employee discounts through ADP Marketplace.
• Ongoing hospitality and property management training.
• Opportunities for career growth and advancement.
• Medical, dental, and vision coverage for qualifying team members.
• Pet insurance.
• 401(k) with company match.
• Life and disability support for qualifying team members.
• Vacation hours, sick time, and company-observed holidays for qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED