Overnight Resident Relations Specialist - Lumina
About The Position
Action Property Management is seeking a service-driven Overnight Resident Relations Specialist for its on-site team at Lumina, a luxury high-rise community in San Francisco. The position focuses on elevating residents’ experience through warm, attentive, personalized service and strong follow-through. As a first point of contact, the specialist supports front-of-house operations, assists residents and guests, handles inquiries professionally, and helps foster a welcoming community environment. The schedule is 10:30 PM to 7:00 AM, Saturday through Wednesday. Compensation is $24.00–$25.00 per hour.
Requirements
- Be at least 18 years of age.
- Successfully pass a pre-employment background check and drug screening.
- Have a high school diploma or equivalent.
- Have at least 6 months of customer service experience.
- Maintain a polished and professional appearance and demeanor.
- Have an upbeat, positive, team-player attitude.
- Demonstrate strong judgment and a solutions-oriented approach.
- Take a proactive approach to customer service.
Nice To Haves
- Hospitality, luxury retail, or fine dining experience is preferred.
- Hospitality Management college students or recent graduates are highly desired.
Responsibilities
- Represent Action Property Management and the Association by providing exceptional customer service and working toward resident satisfaction.
- Maintain the appearance of the front desk area, lobby, and main elevators.
- Monitor lobby activity and maintain access control.
- Provide concierge services.
- Complete the Daily Activity Report.
- Answer and direct incoming phone calls.
- Receive and distribute resident parcels.
- Address resident and guest concerns and questions.
- Demonstrate a strong understanding of the Association’s governing documents.
Benefits
- Comprehensive health benefits and paid time off for qualifying employees.
- Exclusive employee discounts through ADP Marketplace.
- Ongoing hospitality and property management training.
- Opportunities for career growth and advancement.
- Medical, dental, and vision benefits for qualifying team members.
- Pet insurance.
- 401(k) with company match.
- Life and disability support for qualifying team members.
- Vacation hours, sick time, and company-observed holidays for qualifying team members.
- Access to infrastructure, technology, training, and tools to support the role.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
