Resident Relations Manager

The Palace • Miami, FL

1d • Onsite

About The Position

The #1 Priority of this position is to assist new residents in the process of moving to The Palace. The scope of responsibilities is from the Residents’ pre-arrival, during initial stay and post arrival until the Resident has settled in, acquainted in their new home and feel comfortable at The Palace.

Requirements

• Three (3) years of experience in Hospitality, Independent Living, Assisted Living Facility or similar setting.
• Computer literate with knowledge of Microsoft Office programs a must.
• Ability to speak, read & write in English with good comprehension.
• Basic math skills required.

Nice To Haves

• Experience in social services, customer service with older adult services a plus.
• College education preferred.
• Spanish preferred.
• Polite, responsible, always on time, resourceful, very accurate and detail-oriented.
• Flexible as to work schedule.
• Must be available to work on weekends, holidays and in emergencies.
• Must be able to work under pressure and multi-task.
• Self-motivated with a strong work ethic and the ability to work independently AND as a team member.
• Demonstrate excellent verbal communications, interpersonal skills and empathetic listening.
• Exhibit an enthusiastic and friendly personality that has aptitude for working with a variety of people.

Responsibilities

• Prep room to assure the apartment is ready.
• Assist the Director of Customer Service with ensuring that new residents’ documentation is complete prior to or upon residents’ entrance.
• Help resident with apartment set up in cooperation with Maintenance and Housekeeping.
• Follow up with Resident/Family throughout the day on any special requests.
• Give a tour of the entire building.
• Meet with Resident for breakfast, lunch and dinner during admission process.
• Visit residents in their apartments and during activities throughout the adjustment period.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree