Resident Relations Manager

Continental Careers•Colorado Springs, CO

12h•Onsite

About The Position

Continental Properties is looking for an enthusiastic and customer-centric Resident Relations Manager to join our team at our beautiful Springs at Northgate residential apartment community in Colorado Springs, CO. You will help lead the successful operations of the community. Our Resident Relations Managers perform responsibilities related to business operations, resident satisfaction, leasing activity, financial reporting, rent collection, renewals, and marketing. You will report to the Community Manager of the property.

Requirements

2+ years of apartment leasing experience with a solid foundation in resident relations and property financials including rent collection, payment processing, and account management
Can work a flexible schedule —including weekends, evenings, and holidays
Comfortable balancing desk work with being on your feet— touring the community (for a period of up to 8 hours), climbing stairs, cleaning units, and using standard office tools like computers and phones throughout the day
Must pass a post-offer criminal background check

Responsibilities

Providing an Exceptional Resident Experience: Deliver an exceptional customer experience by bringing a courteous, professional attitude to every interaction while ensuring our community always looks its best by inspecting and preparing tour-ready units and maintaining a clean, inviting model and tour path daily
Driving Success Through Sales & Marketing: Drive leasing success from first contact to move-in. Responding to inquiries, conducting tours, following up with prospects, and coordinating seamless move-ins while leveraging creative marketing, advertising, resident events, and technology to achieve revenue and occupancy goals
Day-to-Day Office & Community Operations: Ensure a best-in-class resident experience by managing prospect and resident follow-ups, conducting move-in and move-out inspections, and leading execution on lease renewals, evictions and occupancy tracking. All while maintaining full compliance with Fair Housing, Tax Compliance, and all applicable regulations
Your Role in Revenue & Retention: Manage the financial pulse of the property from rent collection and payment processing to monthly financials and delinquency management while building genuine relationships with residents, addressing their needs, and ensuring they are excited to renew

Benefits

Paid professional memberships
Certifications
Tuition reimbursement
Comprehensive mental health support including 8-free counseling sessions per year and access to additional wellness resources
Generous vacation time
9-paid holidays
4 company-paid half-days during designated months
Discount on on-site apartments
Additional earning potential on new leases and renewals
Quarterly and year-end bonuses based on community performance
Medical, Dental, and Vision Plans
Flexible spending accounts
401(k) with company match
Company-paid life and disability insurance
6-weeks paid parental leave
Family-forming & fertility resources (up to 12-weeks leave for birth mothers)