Resident Relations Manager
Continental Properties•Colorado Springs, CO
•Onsite
About The Position
Continental Properties is looking for an enthusiastic and customer-centric Resident Relations Manager to join their team at the Springs at Northgate residential apartment community in Colorado Springs, CO. This role will help lead the successful operations of the community, performing responsibilities related to business operations, resident satisfaction, leasing activity, financial reporting, rent collection, renewals, and marketing. The Resident Relations Manager will report to the Community Manager of the property.
Requirements
- 2+ years of apartment leasing experience with a solid foundation in resident relations and property financials including rent collection, payment processing, and account management.
- Can work a flexible schedule —including weekends, evenings, and holidays.
- Comfortable balancing desk work with being on your feet— touring the community (for a period of up to 8 hours), climbing stairs, cleaning units, and using standard office tools like computers and phones throughout the day.
Responsibilities
- Deliver an exceptional customer experience by bringing a courteous, professional attitude to every interaction while ensuring our community always looks its best by inspecting and preparing tour-ready units and maintaining a clean, inviting model and tour path daily.
- Drive leasing success from first contact to move-in. Responding to inquiries, conducting tours, following up with prospects, and coordinating seamless move-ins while leveraging creative marketing, advertising, resident events, and technology to achieve revenue and occupancy goals.
- Ensure a best-in-class resident experience by managing prospect and resident follow-ups, conducting move-in and move-out inspections, and leading execution on lease renewals, evictions and occupancy tracking. All while maintaining full compliance with Fair Housing, Tax Compliance, and all applicable regulations.
- Manage the financial pulse of the property from rent collection and payment processing to monthly financials and delinquency management while building genuine relationships with residents, addressing their needs, and ensuring they are excited to renew.
Benefits
- Career Growth opportunities
- Paid professional memberships
- Certifications
- Tuition reimbursement
- Comprehensive mental health support (8 free counseling sessions per year)
- Access to additional wellness resources
- Generous vacation time
- 9-paid holidays
- 4 company-paid half-days
- Informal gatherings, lunches, community and company events
- Volunteer opportunities
- Discount on on-site apartments
- Performance incentives (additional earning potential on new leases and renewals, quarterly and year-end bonuses)
- Medical, Dental, and Vision Plans
- Flexible spending accounts
- 401(k) with company match
- Company-paid life and disability insurance
- 6-weeks paid parental leave
- Family-forming & fertility resources (up to 12-weeks leave for birth mothers)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
