Resident Relations Manager

Irt Management • Euless, TX

1d • Onsite

About The Position

IRT Living is seeking a Resident Relations Manager to support the General Manager and foster a strong sense of community at its multi-family properties, Monticello by the Vineyard and Kensington by the Vineyard. This role is crucial in creating an exceptional living experience for residents, acting as the primary point of contact in the General Manager's absence. The Resident Relations Manager will handle resident communications, resolve concerns, and collaborate with onsite teams to ensure residents feel valued and supported, contributing to a warm and welcoming atmosphere.

Requirements

• 3+ years of experience in multifamily property management preferred
• Tech-savvy with proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with Fair Housing laws and leasing regulations
• Must have a valid driver’s license, reliable transportation, and be open to limited travel (up to 10%)
• Must be able to attend a company paid, multi-day, out of state training within 2 weeks of start date

Nice To Haves

• Entrata experience a plus

Responsibilities

• Assist the General Manager by overseeing daily operations when they’re at the sister property
• Serve as the primary point of contact for resident questions, concerns, and needs
• Participate in leasing efforts, including greeting prospects, giving tours, following up with leads, and assisting future residents
• Process lease applications, screen applicants, and ensure all paperwork is in order
• Build strong relationships through clear communication with current residents and prospects
• Monitor local market trends to help the team stay competitive
• Lead resident renewals and retention efforts
• Manage online reputation, including social media, responding to reviews, and maintaining a positive digital presence

Benefits

• Comprehensive Training: Company-paid, in-person training in Tampa, FL
• Growth Opportunities: Ongoing development programs
• Recognition & Appreciation: Celebrations of individual and team achievements
• Stability & Success: Part of a best-in-class operator with a strong history
• Excellent Compensation: Competitive base pay plus commissions, bonuses, and stock awards
• Employee Ownership: Stock awards within your first year of employment
• Best-in-class medical, dental, and vision insurance
• Rent discounts
• Generous PTO
• Paid holidays
• 100% company-paid insurance (Life, AD&D, and Long-Term Disability)
• 401(k) with a 100% company match (up to 4%)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed