Resident Relations Specialist

AIR Communities•Denver, CO

3d•Onsite

About The Position

AIR Communities is seeking a Renewal Support Specialist to join their centralized operations team in the Denver Tech Center. This is a fully onsite role, 5 days a week. The specialist will support the resident lifecycle by managing renewals, notices, and key administrative processes to ensure smooth community operations.

Requirements

1–3 years of customer service, administrative, or operations experience.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks in a fast-paced environment.
Comfortable learning new systems and handling data entry.
Professional communicator (written and verbal).

Nice To Haves

Property management experience is a plus.

Responsibilities

Manage the lease renewal process, including generating offers, preparing lease documents, and finalizing paperwork.
Process Notices to Vacate and ensure accurate documentation.
Support onsite teams by handling resident inquiries and shared inbox requests.
Assist with post move-out processes and ensure compliance with internal procedures.
Maintain accurate records and resolve data discrepancies in internal systems.
Collaborate with community teams to deliver a seamless resident experience.

Benefits

Paid time off including vacation, sick time, and 14 holidays.
Medical, dental, vision, and life insurance options.
HSA/FSA plans.
Short and long-term disability paid by the company.
25% Rent Discount at any AIR community.
401(k) plan with up to 6% employer contribution.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits.
Pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.