Resident Relations Coordinator

Hirschfeld Management • Rosedale, MD

8d • Onsite

About The Position

Hirschfeld Properties is seeking a temporary Resident Relations Coordinator to join their team at the Eagles Walk Apartment Homes community in Rosedale, Maryland. This role is responsible for providing excellent customer service to residents and staff, assisting with resident activities, and promoting a high quality of living. The company manages a portfolio of apartment communities in central Maryland and is committed to exceptional service and high property standards.

Requirements

• High School Diploma or G.E.D.
• 1-2 Years in customer service, hospitality, or property management
• 1 Year in Property Management preferred
• Strong problem-solving abilities with proactive and solution-oriented mindset
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Demonstrate ability to work collaboratively in a team-oriented setting
• Understanding of local and federal housing laws, Fair Housing regulations, and lease agreement terms.
• Proficiency in Microsoft Office Suite and property management software is a plus

Responsibilities

• Serve as the primary point of contact for prospective and current residents, addressing inquiries, concerns, and requests promptly and professionally.
• Assist with planning, organizing, and implementing of resident initiatives in accordance with the fair housing law and regulations.
• Track all resident complaints and requests, follow-up, resolve, and notify residents of action taken with a 24-hour turnaround.
• Coordinate, track and assign work orders with the maintenance team for completion within a 24-hour period.
• In collaboration with the maintenance team, schedule vendors as needed for work orders.
• Conduct regular follow-ups with residents to ensure their needs are met and their concerns are addressed in a timely manner.
• Answer phone calls, open incoming mail, and distribute accordingly.
• Assist in the development and implementation of resident retention strategies and initiatives.
• Coordinate and oversee resident events, activities, and community programs to enhance resident satisfaction and promote a sense of community.

Benefits

• Medical, Dental, and Vision benefits available to you and your family after 30 days of full-time employment
• Employee Assistance Program (EAP) available upon hire date
• Employee Rental Discount
• 2 weeks paid vacation
• 401(k) plan with employer match after completing your first year of employment
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED