Resident Relations Coordinator - Lincoln Place
About The Position
This is a resident-facing, service-driven role with performance expectations, where your ability to build relationships, resolve concerns, and guide residents through their lease journey directly impacts satisfaction, renewals, and community success. Unlike traditional leasing roles, this position is focused on supporting and retaining current residents, ensuring they choose to stay by delivering a consistently positive and responsive living experience. Top performers come from high-touch customer environments like hospitality, resident services, retail, or service-based sales roles where both experience and results matter.
Requirements
- 2+ years of experience in a resident-facing or customer-focused role (property management, hospitality, retail, leasing, or service-based sales)
- Proven ability to build relationships, resolve issues, and deliver a high-quality customer experience
- Experience working toward performance goals such as retention, satisfaction, or sales/conversion metrics
- Track record of tenure and growth in previous roles
- Strong communication skills and the ability to handle sensitive conversations with professionalism and empathy
- Highly organized with the ability to manage multiple resident needs and follow through consistently
- Comfortable working in a fast-paced, service-oriented environment
- Reliable transportation and flexible schedule (Tuesday–Saturday typical schedule)
- Ability to read, write, and speak English
Responsibilities
- Serve as a primary point of contact for residents, providing responsive, professional, and solution-oriented service
- Build strong relationships with residents to understand needs, resolve concerns, and enhance their overall living experience
- Guide residents through the lease renewal process, clearly explaining options and helping them confidently choose to stay
- Proactively manage concerns and service issues to prevent move-outs and improve resident satisfaction
- Drive resident retention and renewal performance through consistent follow-up, communication, and relationship management
- Utilize CRM and leasing tools to track resident interactions, manage follow-ups, and support the renewal pipeline
- Support move-in and move-out processes while identifying opportunities to retain residents or assist with internal transfers
- Assist residents with payments, service requests, parking, pets, and general community needs
- Coordinate resident communications and engagement initiatives that create a positive community environment
- Partner with onsite teams to ensure concerns are resolved quickly and residents feel supported and valued
Benefits
- 25% rent discount at any AIR community
- Opportunity to live onsite or at a nearby AIR community
- Extended time-off benefits during slower parts of the year
- Paid time off including vacation, sick time, and 14 holidays.
- Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
- 401(k) plan with employer contribution.
- Paid parental leave of up to 16 weeks.
- Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
- 15 hours of paid time annually for community service.
- Commuter benefits and pet insurance.
- Consumer discounts on various products and services.
- Opportunities for ongoing professional development, leadership training, and career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
