Resident Relations | Part-Time

Ray Stone•Sacramento, CA

1d•Onsite

About The Position

Leisure Manor Senior Living is looking for a Resident Relations Consultant to join their team. This position is part-time, with scheduled hours on Friday from 8:30 AM to 4:30 PM, and Saturday and Sunday from 9 AM to 5 PM. The Resident Relations Consultant serves as the first point of contact for all residents and prospective residents and their families, assisting the Community Administrator with day-to-day operations.

Requirements

2 years of customer service experience
Proficiency in MS Office Suite (Word, Excel, Outlook)
While performing the duties of this job, the employee is regularly required to walk, stand; and use hands to handle/lift objects.
The employee occasionally must be able to lift to fifty (50) pounds.
Additionally, the employee, on occasion, must crouch, kneel, or climb stairs.
Most work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
This position requires substantial movements (motions) of the wrists, hands and/or fingers.
Must have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Must have the ability to walk short distances.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Nice To Haves

1-2 years' experience with Seniors

Responsibilities

Serve as the first point of contact for residents, families of residents, prospective residents, vendors, and deliveries.
Answer all incoming phone calls to the community.
Assist the Community Administrator with the distribution of community notices and legal notices.
Work closely with the maintenance team to ensure resident work orders are entered and completed.
Assist with inquiries from prospective residents about leases and application requirements.
Work closely with the Certified Occupancy Specialist in the leasing of the community and managing of the waitlist.
Perform leasing functions such as fielding phone and email inquiries.
Participate in ensuring common areas are clean, organized, and presentable.
Document thoroughly and communicate effectively with the Community Administrator regarding incidents involving residents or building security.