Full-Time Resident Monitor - 8am - 4pm

Community of Hope•Washington, DC

19h•Onsite

About The Position

Community of Hope is seeking reliable, friendly, and professional Full-Time Resident Monitors for its Short-Term Family Housing program. The role involves ensuring building security, greeting residents and visitors, and reporting concerns to the appropriate team members. This position is essential for maintaining a safe and welcoming environment within the Triumph building in Southeast DC. The organization emphasizes celebrating strengths, acknowledging trauma, embracing diversity, and advocating for equity.

Requirements

High school diploma or GED.
Good verbal and written communication skills.
Punctuality and reliability.
Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Google Mail.
Ability to act responsibly, professionally, and use good judgment under pressure.
Ability to write detailed shift and incident reports.
Ability to de-ice the front walkway by salting and shoveling during inclement weather.
Ability to work a flexible schedule as designated by their supervisor, including evenings and weekends and at various Community of Sites.

Nice To Haves

Experience working in a residential environment.
Experience working with the homeless population.

Responsibilities

Monitor community areas (lobby, phone room, exterior) to prevent loitering and conduct building rounds.
Monitor security cameras for activity and address issues as needed.
Ensure visitors, volunteers, agency representatives, and residents are signed in and out, documenting staff arrivals and departures.
Check for visitor photo IDs and manage lobby traffic.
Complete nightly curfew checks by knocking on unit doors and documenting resident presence.
Inquire about the whereabouts of children if they are not present during curfew checks and document findings.
Email or call the Program Director and/or Case Manager regarding outside agency visits (Police, CFSA, Social Services, probation, parole, case workers, etc.).
Complete incident reports for unusual incidents, emergencies, or facility issues and email them immediately to the Program Director or On-Call Supervisor.
Offer additional assistance to residents as needed or requested, in accordance with ADA regulations, especially during emergencies.
Provide building access by screening individuals via the call button, checking IDs, signing them in, and contacting COH staff for escorts.
Monitor Closed Circuit TV security footage and report/respond to security violations by notifying SPO, Program Director, and/or calling emergency services.