Part Time Resident Manager of Single Room Occupancy Apartment Building
About The Position
Are you a responsible, customer-oriented individual seeking a unique opportunity to live on-site and make a difference in a residential community? We have an exciting position available for a Part-Time Resident Manager of a 40 unit SRO apartment building in San Francisco. As a Resident Manager, you will act as the primary point of contact for residents, ensuring their safety, satisfaction, and comfort. This role requires living on-site in a single room occupancy unit provided by the owner and entails providing exceptional customer service. Additionally, the Resident Manager will be on-call for emergencies and accessible via phone at all times. Please note: this position is for an SRO Property in Chinatown/Financial District. Please do not apply if unwilling to live in a single room occupancy (unit with private bathroom, no kitchen).
Requirements
- Ability to live on-site at the property in a unit provided by the owner. The unit is a single room with a private bathroom and no kitchen.
- Excellent customer service skills with a friendly and approachable demeanor.
- Strong organizational skills and ability to manage multiple tasks effectively.
- Proficiency in property management software, ticketing systems, and other relevant tools.
- Strong attention to detail and accuracy in record-keeping.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to handle emergency situations calmly and efficiently.
- Availability to be on-call for emergencies and accessible via phone at all times.
Nice To Haves
- Familiarity with maintenance tasks and the ability to diagnose repair requests is desirable.
- Prior experience in a customer service or property management role is advantageous.
- Familiarity with compliance regulations and processes is a plus.
- Mandarin/Cantonese speaking is preferred but not required.
Responsibilities
- Serve as the primary tenant liaison between residents and the property management office, fostering positive tenant relationships.
- Maintain the safety, security, cleanliness, and overall appeal of the property, ensuring it is an attractive place to live.
- Receive and address maintenance requests from residents. Coordinate with vendors/tenants to ensure prompt and efficient resolution utilizing property management software and ticketing systems.
- Track annual certifications and ensure compliance with regulatory requirements.
- Provide exceptional customer service, promptly addressing inquiries and concerns from residents.
- Monitor and address lease violations or non-compliance issues, collaborating with the Compliance Manager and Property Manager as needed.
- Be available on-call for emergencies and accessible via phone at all times.
- Maintain organized records of resident communication, work orders, and vendor interactions.
Benefits
- Live on-site
- Single room occupancy unit provided by the owner (with private bathroom, no kitchen)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
