Resident Maintenance Technician, Property Management (Victoria, BC)

Anthem Properties • Victoria, BC

8d • Hybrid

About The Position

We are looking for a passionate and dedicated Resident Manager to join our team, where you will play a central role in creating a welcoming, well-maintained, and thriving home for our residents. In this hands-on role, you will be the face of the building - the person residents turn to, trust, and rely on. From fostering meaningful connections with tenants to keeping the property running smoothly day-to-day, you will take pride in the community you help build and the experience you deliver. If you are a self-starter who genuinely cares about the people around you and the spaces they call home, we'd love to hear from you.

Requirements

• Minimum of 3 years residential rental experience
• Strong understanding of BC Residential Tenancy Act and its application
• Excellent communication skills, both oral and written
• Excellent organizational and problem-solving skills
• Willingness to learn and the ability to work without direction – a self-starter
• Proficiency in Microsoft Office applications: Outlook, Word, Excel

Nice To Haves

• experience with Yardi is an asset.

Responsibilities

• Deliver an exemplary level of customer service by responding professionally and promptly to resident inquiries, greeting tenants, visitors and contractors
• Leads the full life cycle of the resident process
• Conduct property tours to prospective residents
• Assist in providing welcome or move out packages to residents.
• Assist tenants with onboarding of building tenant portal
• Complete scheduled inspections of the buildings, building exterior, units and amenities (if applicable) to ensure all are maintained to a high standard
• Complete move in and move out inspections as required.
• Oversee elevator bookings and ensure security is maintained during moves
• Follow up and collect monthly rents and maintain all tenant records
• Deliver Tenant notices (i.e. late rent, eviction notices, building info, etc.)
• Manage parking and storage rentals
• Supervise the use of amenity areas
• Respond to and coordinate all tenant repairs
• Answer the building phone line and resolve tenant concerns
• Maintain building contact lists for tenants and contractors and assist in maintaining building maintenance files
• Complete minor buildings repairs such as painting, basic plumbing and carpentry, minor electrical repairs, and assist janitorial duties as required
• Complete daily interior and exterior cleaning
• Program security fobs as required and ensure the properties are safe and secure at all times
• Ensure the Dominion Rocket Property Management Office is neat and tidy
• Assist in arranging resident events and activities in conjunction with the Property Manager
• Ensure preventative maintenance is completed in conjunction with the Property Manager and supervise contractors/trades who are on site
• Ensure building rules and regulations are followed
• Ensure compliance with relevant legislation including the RTA, Fire Codes, WCB, OH&S
• Be on call for property emergencies
• Attend staff meetings
• Provide ongoing reports and perform other miscellaneous duties as assigned by the Property Manager

Benefits

• Unlimited career growth opportunities
• Mentorship from the ‘best in the biz’
• A Corporate Giving Strategy supporting community development
• Annual salary reviews and performance bonuses
• 100% employer paid Benefit Plan with Healthcare Spending Account and Employee Assistance Program
• An Educational Assistance Program
• A ‘dress for your day’ policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed