Resident Life Programming Assistant (58983)

WOODLAND POND INC•Village of New Paltz, NY

5d•Onsite

About The Position

The Resident Life Programming Assistant supports the daily operation of the Resident Life department by ensuring a positive, organized, and engaging experience to improve residents’ quality of life. This role provides administrative, logistical, and direct service support, including assisting the activities coordinator, managing digital engagement platform, coordinating the daily transportation schedule, supporting internal systems such as billing, and enhancing the satisfaction of residents through responsive and compassionate service.

Requirements

High school diploma, or HSE
Valid NYS Drivers’ License, required
Excellent customer service and ability to multitask
Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population
Ability to read and comprehend instructions, short correspondence, and memos
Demonstrated ability to function within a Windows based computer program

Nice To Haves

CNA certification, preferred
CPR Certified, preferred

Responsibilities

Assisting with the planning and coordinating of all Res Life activities, at the direction of the Director of Res Life, the Res Life Manager, Res Life Activity Coordinator, and Fitness Coordinator
Serve as content & user administrator for Resident Engagement Platform
Utilize digital booking software to organize room assignments
Primary Admin User & Trainer for Emergency Messaging through digital platform (Go-Icon)
Encourage resident participation
Ensure content is updated timely and accurate daily
Assisting in creating a program of activities that meet residents' needs
Acting as back-up to, and is fully trained on the tasks and duties of Concierge and Reception, and fills in as scheduled and requested
Maintaining records of activities and resident participation levels
Obtaining feedback to improve events
Reporting medical concerns or observations
Presenting a professional, pleasant demeanor at all times to residents, guests, and vendors
Coordinating and managing transportation scheduling
Organizing resident sign-ups for outings and appointments
Communicating schedules with drivers and relevant staff
Maintaining accurate transportation logs
Drafting, creating and distributing internal and external written communication, as requested
Completing all required training and in-services
All other duties as assigned