Overnight Resident Life Supervisor

Catholic Charities Archdiocese of Denver • Denver, CO

18h • Onsite

About The Position

Applications accepted on an ongoing basis until position is filled. This role is for the Overnight Resident Life Supervisor at Samaritan House, part of Catholic Charities of the Archdiocese of Denver. Catholic Charities has been serving Northern Colorado since 1927 and operates seven ministries. They provide a work environment where self-motivated and mission-driven individuals are recognized and rewarded. Catholic Charities is an Equal Opportunity Employer committed to a welcoming and inclusive environment for staff, volunteers, and program participants of all faiths.

Requirements

• Demonstrates ability to remain calm and respond appropriately in crisis situations.
• Strong organizational, communication, interpersonal and presentation skills.
• Intermediate knowledge of computers to input information, maintain participant and program data, generate reports, and create communications.
• Ability to effectively lead and motivate staff through application of Agency values.
• Expresses excellent interpersonal and communication skills, flexibility and willing to shift priorities as needed.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the participant population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse participant base.
• Bachelor’s Degree (BA/BS) in related field such as social work, psychology, criminal justice, human services and 2-4 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Creates and implements training materials to educate and train Shelter Associates and Safety Associates to create a professional, efficient, and consistent operations.
• Utilizes constructive criticism to ensure Shelter/Safety Associates consistently demonstrate mastery of required job skills and emphasize the importance of clear written and verbal communication.
• Applies appropriate techniques and standards in program development and service delivery.
• Implements program objectives and performance standards as directed by supervisor/ management consistent with our mission and Catholic teachings.
• Conducts performance reviews for Shelter/Safety Associates in conjunction with Operations Manager.
• Maintains accurate and timely program statistical data to meet reporting requirements. Enters data and generates reports. Ensures Shelter/Safety Associates are completing required reports on time.
• Completes necessary administrative duties (paperwork, etc.) timely and accurately.
• Ensures consistent and timely communication of participant issues to other appropriate staff.
• Provides customer service to all visitors and participants and assists them to authorized areas.
• Resolves participant issues/disputes following Samaritan House policies and procedures.
• Responds appropriately and resolves emergency/crisis situations (medical, facilities, etc.)
• Approves timesheets for direct reports. Works with Operations Manager to oversee employee shift scheduling and time off requests.
• Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
• Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of participant and agency information and teaches Shelter Associates proper techniques to uphold HIPAA requirements.
• Regular and predictable attendance.
• Facilitates bi-weekly 1-1s to support shelter staff.

Benefits

• We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more.
• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance.
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is in included.)
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.
• Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level