Resident Liaison Supervisor

Onni Group of Companies • Chicago, IL

11d • $28 - $30

About The Position

The Resident Liaison Supervisor leads the Resident Liaison team, responding to resident feedback and delivering consistent, high-level customer service. The role assesses residents’ needs, develops creative solutions, and provides recommendations and personal touches to support an Elevated Living Experience. The supervisor oversees team performance and collaboration and supports the broader portfolio, with flexibility to travel between sites as operational and strategic priorities require.

The position handles resident and guest interactions, including inquiries, special requests, care requests, deliveries, parking, luggage, and move-ins and move-outs. It also provides basic technical troubleshooting for suite services, helps coordinate property tours, maintains current local information and contacts, and uses software to record arrangements and ensure accurate billing. The role may also be asked to perform other property-related tasks.

Onni describes its work as building communities across North America, with a commitment to quality construction, innovation, sustainability, and customer satisfaction. This role may involve AI tools for work-related tasks; employees must use them responsibly, follow company policies and applicable requirements, review outputs, and disclose AI use.

Requirements

• High school degree or equivalent.
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows.
• Excellent customer-service orientation and interpersonal skills.
• Excellent oral and written communication skills.

Responsibilities

• Lead and oversee the Resident Liaison team, ensuring quality performance and effective collaboration.
• Respond to resident feedback and interactions professionally, assess needs, accommodate special requests where possible, and develop creative solutions to resident concerns.
• Provide accurate and timely information about the Elevated Living Experience, operating hours, team members, in-house experiences, directions, local recommendations, and other inquiries.
• Greet guests, verify reservations, and assist with check-in and check-out.
• Handle guest payments and credit card transactions, and maintain financial records.
• Organize incoming and outgoing resident belongings, messages, and packages.
• Assist the leasing team with scheduling and organizing property tours.
• Keep property information and collateral about local restaurants, museums, attractions, maps, and activities current, and maintain contacts with local solution providers for information, ticketing, and reservations.
• Store and retrieve personal luggage and belongings delivered to the property.
• Use software to input special arrangements and ensure billing is completed accurately and on time.
• Process resident care requests by telephone or in person.
• Provide basic technical troubleshooting for guest suite services, including cable, internet, TV movies, games, and web service.
• Facilitate entry for solution-provider deliveries and resident move-ins and move-outs.
• Assign guest parking spaces and issue parking passes.
• Oversee the bicycle-sharing program.
• Comply with workplace rules and standards of conduct and interact harmoniously and professionally with team members.
• Travel between sites as needed to support portfolio priorities.
• Perform other property-related tasks as assigned.

Benefits

• Competitive pay and a comprehensive benefit package.
• Health Savings Account.
• Flexible Spending Account.
• Employee Assistance Program.
• Annual education allowance.
• Referral program.
• Team-building events and a collaborative company culture.
• Friends and family rates for Level Hotels & Furnished Suites, The Opus Hotel, and The Emily Hotel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED