Security Liaison Supervisor

Securitas Security Services • Waukegan, IL

5d • Onsite

About The Position

The Security Liaison Supervisor oversees the consistent delivery of professional reception services, access control, visitor management, and customer service while ensuring compliance with company policies and standards. The role supervises and supports security officers and manages daily operations and staffing across multiple locations using a hands-on leadership approach. Region and Area Management Support Staff are available to support growth and advancement.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• Advanced computer and technology skills.
• Strong communication, reporting, and organizational skills.
• Experience managing staffing schedules, employee attendance, and timekeeping.
• Excellent customer service and team leadership skills.
• Ability to develop training programs, conduct performance evaluations, and implement operational improvements.
• Ability to interact professionally with a wide range of individuals.
• Strong conflict-resolution and de-escalation skills.
• Willingness to participate in pre-employment screening, including a drug screen and background investigation.

Nice To Haves

• Previous experience supervising security officers, reception personnel, or customer service teams.
• Former military or law enforcement experience is encouraged.

Responsibilities

• Supervise and support a team of security officers on site.
• Ensure officers follow post orders and Securitas protocols.
• Conduct routine site visits to evaluate employee performance, operational effectiveness, and compliance with procedures.
• Develop, maintain, and update employee schedules to ensure appropriate staffing and site coverage at assigned locations.
• Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
• Respond to incidents and manage emergency situations.
• Train new officers and provide ongoing coaching and feedback.
• Assist with submitting payroll and personnel information as designated.
• Maintain detailed reports, incident documentation, and daily activity logs.

Benefits

• Medical, dental, and vision options.
• 401(k) options.
• Life, AD&D, and disability insurance.
• Virtual medical appointments with telemedicine.
• Paid time off.
• Free uniforms.
• Paid training.
• Weekly pay every Thursday.
• Employee Assistance Program.
• DailyPay Access Program.
• Discounts on childcare, pet care, vehicles, cell phone plans, travel, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED