Resident Services Supervisor

Arch Amenities Group•Land O' Lakes, FL

About The Position

Arch Amenities Group is seeking a Resident Services Supervisor to deliver exceptional service and support to residents and their guests. The role leads the front desk operation and a team of 3–4 associates, manages the front desk schedule, and helps ensure a welcoming, safe, clean, and well-organized facility. Duties include resident program enrollment and reservations, payment processing, transaction reconciliation, event support, communication and promotional materials, and responding to resident concerns. The position reports to the Club Manager and is classified as non-exempt. The work involves frequent standing and walking, with bending, lifting, and other physical tasks to support events. The environment includes indoor and outdoor work, potentially varying temperatures, and light cleaning chemicals. A flexible schedule is required, including evenings, weekends, and holidays. Reasonable accommodation may be provided to enable employees with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
At least 3 years of customer service experience.
Strong written and verbal communication skills.
Ability to multitask efficiently in a fast-paced environment.
Professional demeanor and appearance.
Creative mindset, especially in marketing and promotions.
Basic proficiency with computers and office equipment.
Ability to remain calm and composed under pressure.
Ability to lift up to 50 pounds and perform physical tasks related to event support.
Flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

College coursework preferred.
Some supervisory experience preferred.
Customer service experience in hospitality, fitness, or residential services is ideal.

Responsibilities

Lead the front desk operation and a team of 3–4 associates.
Manage the front desk staff schedule.
Greet residents and guests warmly and provide a welcoming, professional front desk experience.
Enroll residents in recreational programs, classes, and events; make reservations and process payments.
Maintain accurate transaction records, manage the POS system, complete daily reconciliations, and follow financial policies.
Communicate with residents about programming, services, schedules, and amenities.
Handle resident concerns and complaints professionally, escalating them to management as needed.
Assist with programs and activities, including event setup and cleanup.
Monitor facility cleanliness and inventory, restocking supplies as needed.
Help prepare flyers, bulletins, and other promotional materials.
Ensure only authorized individuals access the facility and maintain a safe, secure environment.
Keep the front desk and surrounding areas organized and uncluttered.
Lift and move furniture or equipment during event setup.
Promptly report incidents or accidents to management.
Collaborate with team members to plan a diverse calendar of events and activities.