Resident Field Technician

Capital Equipment Careers • Lincoln, NE

12d • Onsite

About The Position

The Resident Technician is responsible for independently performing comprehensive maintenance, diagnostics, and service repairs at customer sites or in field environments on equipment serviced by Vancer, including Caterpillar machines. Duties include building strong customer relationships to promote trust and loyalty, as well as removing, installing, repairing, disassembling, assembling, and conducting failure analysis on all equipment systems such as engines, attachments, electrical systems, hydraulics, transmissions, power train, brakes, steering, and electronic and computer applications.

Requirements

• Independent performance of comprehensive maintenance, diagnostics, and service repairs
• Ability to build strong customer relationships
• Experience with removing, installing, repairing, disassembling, assembling equipment
• Experience with failure analysis on equipment systems (engines, attachments, electrical, hydraulics, transmissions, power train, brakes, steering, electronic and computer applications)
• Familiarity with Caterpillar machines
• Ability to reference service manuals, diagnostic software, and parts books
• Ability to verify warranty coverage and manage returns
• Ability to schedule and perform preventative maintenance, safety checks, and operational tests
• Ability to prepare accurate work orders, warranty documentation, SIMS reports, time charges, expenses, and purchase orders
• Ability to order and return parts
• Ability to identify and recommend additional services
• Ability to generate additional service business
• Knowledge of Vancer and customer-specific safety policies, including contamination control and HAZMAT regulations

Responsibilities

• Inspects, diagnoses, troubleshoots, services, and repairs customer machines in the field
• References service manuals, diagnostic software, and parts books to identify malfunctions and verify specifications
• Verifies warranty coverage for parts and manages return of cores and remanufactured components
• Performs failure analysis on all major systems including engines, electrical, hydraulics, transmissions, power train, brakes, steering, and electronic/computer applications
• Schedules and performs preventative maintenance, safety checks, and operational tests per contract guidelines by coordinating with customers
• Prepares accurate work orders, warranty documentation, SIMS reports, time charges, expenses, and purchase orders daily
• Orders and returns parts through appropriate service order processes
• Identifies and recommends additional services to minimize downtime, improve customer satisfaction, and build loyalty
• Generates additional service business by contacting potential customers within the region (Resident role only)
• Follows all Vancer and customer-specific safety policies, including contamination control and HAZMAT regulations

Benefits

• Medical (and FSA/HSA plans)
• Dental
• Vision Insurances
• Paid Vacation
• Paid Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Profit Sharing
• Tuition Reimbursement
• In-house Training Dept.
• Paid Military Leave
• Short-Term Disability
• Long-Term Disability
• Safety Glasses
• Boot Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed