Resident & Family Experience Coordinator (Social Services Worker)
About The Position
Resident & Family Experience Coordinator Cheltenham Community - North York Rate of Pay: $43,055 - $53,819 This posting is for an existing vacancy If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Resident & Family Experience Coordinator II, is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Resident & Family Experience Coordinator II, your typical day will impact the following ways:
Requirements
- Social Services Worker; must be Registered per provincial legislation
- Minimum of three years’ experience in healthcare, social services, or related sector
- Knowledge of the Long Term Care Act & Regulations preferred
- Strong oral and written communication skills required
- Ability to organize, plan, and delegate responsibilities
Nice To Haves
- Customer service related experience an asset
- Hospitality and/or sales related experience an asset
Responsibilities
- Leads the resident move in, transfer, and move out process in accordance with the organization’s move in experience standards to include: facilitation of the application process including assistance to access financial supports as required, tours, introducing the resident/family/substitute decision maker (SDM) to the community and its operations, assists and supports resident/family/SDM with adjusting to living in long term care
- Provides social services worker counselling services as required within scope of qualifications
- Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are met
- Supports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions
- Responsible for response, correspondence & tracking of feedback received in the resident home area/neighborhood to ensure they are addressed in a timely manner and receive satisfactory outcomes.
- Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee
- Collaborates with departmental leaders to provide coaching and direction to resident home area/neighborhood teams as needed in the provision of exemplary service excellence and hospitality to support the resident and family experience
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
