Resident & Family Experience Coordinator (Social Services Worker)

Sienna Senior Living • Kawartha Lakes, ON

2d • CA$41,802 - CA$52,252 • Onsite

About The Position

The Resident & Family Experience Coordinator II is a critical role within our communities, impacting the lives of residents and igniting the warmth of human connection. This role is for individuals passionate about being part of a team committed to the Team Member Experience and driven by innovation and growth.

Requirements

• Social Services Worker; must be Registered per provincial legislation
• Minimum of three years’ experience in healthcare, social services, or related sector
• Strong oral and written communication skills required
• Ability to organize, plan, and delegate responsibilities

Nice To Haves

• Knowledge of the Long Term Care Act & Regulations preferred
• Customer service related experience an asset
• Hospitality and/or sales related experience an asset

Responsibilities

• Leads the resident move in, transfer, and move out process in accordance with the organization’s move in experience standards to include: facilitation of the application process including assistance to access financial supports as required, tours, introducing the resident/family/substitute decision maker (SDM) to the community and its operations, assists and supports resident/family/SDM with adjusting to living in long term care.
• Provides social services worker counselling services as required within scope of qualifications.
• Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are met.
• Supports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions.
• Responsible for response, correspondence & tracking of feedback received in the resident home area/neighborhood to ensure they are addressed in a timely manner and receive satisfactory outcomes.
• Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee.
• Collaborates with departmental leaders to provide coaching and direction to resident home area/neighborhood teams as needed in the provision of exemplary service excellence and hospitality to support the resident and family experience.

Benefits

• Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace.
• In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed