Resident & Family Experience Coordinator (Social Services Worker) | Permanent Full-Time

Sienna Senior Living•Gravenhurst, ON

7d•Onsite

About The Position

The Resident & Family Experience Coordinator II is a critical role within our communities, impacting the lives of residents and igniting the warmth of human connection. This role is for an existing vacancy and is a permanent full-time position.

Requirements

Social Services Worker; must be Registered per provincial legislation
Minimum of three years’ experience in healthcare, social services, or related sector
Strong oral and written communication skills required
Ability to organize, plan, and delegate responsibilities

Nice To Haves

Knowledge of the Long Term Care Act & Regulations preferred
Customer service related experience an asset
Hospitality and/or sales related experience an asset

Responsibilities

Leads the resident move in, transfer, and move out process in accordance with the organization’s move in experience standards to include: facilitation of the application process including assistance to access financial supports as required, tours, introducing the resident/family/substitute decision maker (SDM) to the community and its operations, assists and supports resident/family/SDM with adjusting to living in long term care.
Provides social services worker counselling services as required within scope of qualifications.
Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are met.
Supports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions.
Responsible for response, correspondence & tracking of feedback received in the resident home area/neighborhood to ensure they are addressed in a timely manner and receive satisfactory outcomes.
Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee.
Collaborates with departmental leaders to provide coaching and direction to resident home area/neighborhood teams as needed in the provision of exemplary service excellence and hospitality to support the resident and family experience.