Resident & Family Experience Coordinator - Permanent Full Time

Sienna Senior Living • Barrie, ON

19h • Onsite

About The Position

The Resident & Family Experience Coordinator I is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. This role is for an existing vacancy and is a permanent full-time position.

Requirements

• College Diploma, University degree, or equivalent experience
• Minimum of three years’ experience in healthcare, seniors’ living, or related sector
• Strong oral and written communication skills required
• Ability to organize, plan, and delegate responsibilities

Nice To Haves

• Knowledge of the Long Term Care Act & Regulations preferred
• Customer service related experience an asset
• Hospitality and/or sales related experience an asset

Responsibilities

• Leads the resident move in, transfer, and move out process in accordance with the organization’s move in experience standards to include: facilitation of the application process including assistance to access financial supports as required, tours, introducing the resident/family/substitute decision maker (SDM) to the community and its operations, assists and supports resident/family/SDM with adjusting to living in long term care
• Responsible for response, correspondence & tracking of feedback received in the resident home area/neighbourhood to ensure they are addressed in a timely manner and receive satisfactory outcomes
• Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee
• Collaborates with departmental leaders to provide coaching and direction to resident home area/neighbourhood teams as needed in the provision of exemplary service excellence and hospitality to support the resident and family experience
• Accountable for resident care conference execution
• Takes a lead role in facilitation of resident & family satisfaction surveys and acts on results to improve satisfaction with care and service delivery
• Takes a lead role in collaboration with the Director of Resident Programs (as needed) to ensure supports to Resident & Family Councils and follow up with action items

Benefits

• Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace.
• In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree