Resident Experience Coordinator

Greystar•Edmonton, AB

1d•Onsite

About The Position

The Resident Experience Coordinator provides customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

Requirements

3 years minimum of relevant experience in residence life and/or property management.
Detail-oriented and self-motivated with the ability to work independently, as a leader, and a collaborative member of a team.
Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and create resident communications documents.
Excellent interpersonal communication skills to deliver customer service, handle sensitive situations, and build positive resident relationships.

Nice To Haves

Bachelor’s/Master’s degree in Business Management, Communications, or related field from an accredited college or university preferred.

Responsibilities

Achieves the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
Develops, produces, and coordinates resident communications by creating newsletters, surveys, lease violation letters, and other communications to residents.
Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.
Evaluates the appearance and overall curb appeal, landscape, office environment, and vacancies on a daily basis and ensures the leasing office, tour path, and model(s) are ready for show daily.
Reviews the Courtesy Patrol Officer's nightly reports and follows up on incident reports and lease violations as necessary.
Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary.
Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary.
Prepares Community Access keys/fobs/etc. for move-in.
When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations.