Resident Experience Specialist

MN Vikings Football•Eagan, MN

3d•Onsite

About The Position

Passionate about creating exceptional experiences? Detail-oriented with a strong work ethic? Join us in setting a new standard. At Viking Lakes Residences, we are more than a traditional apartment community. We are part of a vibrant, master-planned campus defined by premier amenities, dynamic energy, and a commitment to excellence. This is a place where hospitality meets home, and where every interaction shapes the resident journey. The Resident Experience Specialist plays a critical role in delivering that vision. As the front-line ambassador, this position is responsible for curating a seamless, elevated experience for residents, guests, and partners alike. You will serve as the first impression of Viking Lakes Residences and a key driver in fostering a welcoming, service-driven environment that reflects the highest standards of the MV Ventures brand. This role goes beyond day-to-day operations. You will help shape the culture of the community, anticipate needs, and resolve challenges with intention. This includes overseeing our world-class amenities and resident reservations, while collaborating on and promoting year-round resident programming that brings energy and connection to the community. Through attention to detail, professionalism, and a commitment to excellence, you will create moments that leave a lasting impact and elevate the overall living experience. The Resident Experience Specialist is instrumental in driving resident satisfaction, supporting team performance, and reinforcing the reputation of Viking Lakes Residences as a best-in-class community.

Requirements

2+ years’ experience in multi-family communities, hospitality, receptionist or similar.
Experience in customer service role.
Familiarization with luxury apartment living.
Master of customer service.
Local familiarization of Eagan offerings such as restaurants, parks, activities, and events. Ability to research.
Intermediate computer and typing skills – able to comfortably operate Microsoft office suite and quickly learn and troubleshoot software necessary.
Experience working with residential property management software, preferably Yardi and/or RealPage.
High level of attention to detail, demonstrating initiative, professionalism, personal awareness, and integrity
Knowledge or ability to learn and adhere to Federal and State Fair Housing Laws.
Effectively communicate in a professional manner on a regular basis with team members, leadership, residents, tenants, and vendors.
Excel in a fast-paced, dynamic environment; ability to adapt to changing priorities; remain focused under pressure; able to meet deadlines.
Calmly manage conflict, difficult and/or emotional situations; focus on resolving issues and achieving an effective solution.
Ability to work independently, with minimal supervision, while also effectively working as part of a team.
Dependable, accountable, and punctual; willingness to work overtime and on-call, as well evenings, weekends and holidays as needed.
Understand business objectives (profitability, quality, professionalism, efficiency, and effective use of time/resources), and is results driven; develop practical strategies; make sound business decisions.
Treat others with respect; show sensitivity to and respect for cultural differences; support diverse workforce and help to ensure workplaces and living communities are free from unlawful discrimination and harassment.
Maintain confidentiality and discretion regarding sensitive proprietary and confidential information of company, residents, tenants, and customers.

Responsibilities

Provide excellent, top-notch customer service to residents, guests, and vendors.
Take ownership of the Resident Experience and develop initiatives to grow the department.
Communicate with team members and residents professionally.
Lead Resident Experience initiatives such as community events, resident retention, and customer service.
Research and propose new community offerings to the Community Manager as part of the resident experience.
Answer phone calls and emails in a professional, timely manner.
Keep the office flow going, ensuring that everyone who walks through the door receives prompt attention.
Monitor and assist residents moving in and out of our community while keeping experience front-of-mind.
Manage resident package rooms and lockers and assist with incoming and outgoing packages in a timely manner.
Manage amenity and space reservations (both internal and external), including scheduling, communication, etc.
Light security duties such as locking/unlocking common areas, monitoring security cameras, parking audits, and reporting any suspicious activity to management promptly.
Assist with vendor access to community and/or apartments as needed.
Complete a daily building walk of common spaces to ensure visual appeal and cleanliness.
Assist with ad-hoc administrative duties and/or light cleaning or maintenance duties as assigned.
Follow all company policies, laws and abide by property grooming expectations.
Provide back-up leasing support including conducting prospect tours, assistance during the application process, conducting move-in orientations, and other tasks as assigned.